Noel Leeming Customer Care Specialist

at  The Warehouse

Company Description
Our purpose is simple; helping Kiwi’s live better every day.
The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it) and Kia haepapa (Do Good).
With these core values, we continue to shift our business radically daily, working towards our vision to make sustainable living easy and affordable for everyone!
We are looking for someone to join our Noel Leeming Customer Specialist team and walk the talk of providing excellent customer service to our customers!
Job Description

As a Customer Care Specialist your key responsibilities will be:

• Managing customer enquiries with a strong resolution focus.
• Building rapport with customers by active listening and a mirroring communication style.
• Adapting from phone to email when required.
• Running efficient case management and follow-up within agreed timeframes.
• Keep up to date with processes, procedures and products to ensure accurate information is provided.

This is a fixed term opportunity from October 21st 2024 through to February 2nd 2025!
As a retailer we operate 7 days a week. This role will involve working 40 hours a week across 5 days, including weekend days
Our hours are between 8:00am and 6:00pm.
Qualifications

To succeed and feel at home, the successful candidate will have:

• Exceptional customer service skills, with a customer-centric mindset.
• Excellent communication skills (written and verbal) – a clear, calm, well-spoken phone manner and ability to listen.
• With your naturally empathetic and resilient nature, you’ll be able to stay positive even when the pressure may be on.
• Computer literate with a strong eye for detail
• Up for the challenge of working to target and KPI’s
• adaptable and of course passionate about our customers!

Additional Information
If you are passionate about helping Kiwi’s Live better every day, then come join our family! Apply now

• Managing customer enquiries with a strong resolution focus.
• Building rapport with customers by active listening and a mirroring communication style.
• Adapting from phone to email when required.
• Running efficient case management and follow-up within agreed timeframes.
• Keep up to date with processes, procedures and products to ensure accurate information is provided