Job Description:
We are currently seeking for a Nordic Baltic Customer Experience & Analytics Manager to drive our digital customer experience forward in the Nordic Baltic region and lead our newly established Sales & Marketing Insights & Analytics team. You will be working for the Nordic Baltic Zone reporting to the Nordic Baltic Digital Marketing Director based in our office in Stockholm, Sweden.
In this role you will be joining us on our exciting journey towards a more sustainable future. You will be responsible for customer journey strategies that drive our customer experience forward across multiple businesses. You will also lead our newly established Insights & Analytics team, dedicated to interpreting data on sales & marketing performance and turning it into actionable insights and recommendations for the commercial organization to drive real best-in-class business results.
As a person, you are eager to understand and learn about the business, our commercial organization and our customers. You take pride in designing digital customer journeys together with your commercial stakeholders and the Digital Marketing team, and you know how to animate and engage your colleagues through data driven insights. You take action to optimize the customer journey to drive customer engagement, across platforms, marketing campaigns, product experiences and sales and partner interfaces.

WE ARE LOOKING FOR A PERSON WITH:

• Several years of experience in marketing and analytics supporting multinational work environments.
• Passion for marketing, digital strategies and enhancing customer engagement. Your insights will be key in shaping our marketing efforts and drive success across various channels.
• Experience in customer journey mapping and continuous optimization of customer journeys.
• Effective communicator capable of interaction with different stakeholders including senior management, and able to inspire and influence stakeholders.
• A data driven approach with strong analytical and problem-solving skills.
• Preferably team leadership experience in some capacity.
• A relevant degree such as Masters degree in Finance, Business Administration, Marketing or equivalent
• Fluent in English and preferably in one or more of the Nordic languages
  Our benefits:
  To help you stay energized, engaged and inspired, we offer a wide range of benefits and so you can relax, recharge and be there for the people you care about.
  We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We want our employees to reflect the diversity of the communities in which we operate.
  Schneider Electric is an equal opportunities employer. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We’re looking for people with a passion for success — on the job and beyond.

LOOKING TO MAKE AN IMPACT WITH YOUR CAREER?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries

1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

WHAT WILL YOU DO:

You will be working in a newly established team within Digital Marketing and engage daily with the Nordic Baltic Marketeers, Channel Managers, Offer Managers, Business developers and other colleagues both locally but also globally. Furthermore, you will lead a team of minimum five Marketing Business Analyst, based in Barcelona, Spain dedicated to the Nordic Baltic zone.
Responsibilities include:

Customer Journey Mappings

• Together with the Digital Marketing Director, you are responsible for ensuring clear and ambitious customer journeys across all businesses and customer types in the Nordic Baltic Zone
• Animate the country and channel management teams around customer journey mappings, furthermore you follow-up on findings, recommendations and outcomes from journey mappings.
• Acting as a critical link between the Digital Marketing organization and businesses to ensure journey mappings are conducted and acted upon.
• Support journeys mappings and strategies by delivering relevant datapoints and insights from the Sales & Marketing Analytics team.

Sales & Marketing Insights & Analytics

• Lead and develop the Sales & Marketing Insights & Analytics hub in Barcelona, Spain with five team members supporting the Nordic Baltic zone.
• Lead and develop a data driven culture in the Marketing organization, providing relevant stakeholders with timely, accurate and high-quality reporting on our commercial performance.
• Establish processes within the analytics team which enable the team to identify patterns and trends in large data sets and make recommendations about the methods and ways in which we obtain and analyze data to improve quality and efficiency of data systems, dashboards etc.
• Provide commercial colleagues with crisp and easy to comprehend reports, actions and insights on a regular and timely manner.
• Build strong relations and collaboration with colleagues in Data Management (Schneider Digital) and global functions for Sales & Marketing Anatlytics.

Commercial Engagement and Communities

• Working alongside colleagues in the Digital Marketing organization, you are responsible for engaging more than 200 colleagues around our commercial performance, this includes Nordic Baltic Marketeers, Channel Managers, Offer Managers, Business developers – this includes running effective communities where insights and actions are presented, discussed and acted upon.
• Reporting journey mappings, actions and outcomes as well as commercial results back to the relevant members of the business

WHAT WILL HELP YOU TO BE SUCCESSFUL IN THIS ROLE:

You thrive in a fast-changing environment, you are curious, willing to learn and not afraid to ask questions. As you work closely with internal and external colleagues from across Schneider’s global organization it is
essential that you have the intercultural curiosity it takes to build relationships across borders.