Nordic Customer Service Representative & Sale Support

at  SodaStream

SODASTREAM IS THE WORLD’S LEADING MANUFACTURER AND DISTRIBUTOR OF SPARKLING WATER MAKERS, WHICH ENABLES CONSUMERS TO EASILY TRANSFORM ORDINARY TAP WATER INTO SPARKLING WATER AND FLAVORED SPARKLING WATER IN SECONDS. SODASTREAM’S PRODUCTS PROMOTE HEALTH AND WELLNESS, ARE ENVIRONMENTALLY FRIENDLY, COST EFFECTIVE AND FUN TO USE. EVERY YEAR SODASTREAM PROVIDES 1,5 BILLION LITERS OF CARBONATED BEVERAGES TO MILLIONS OF HOUSEHOLDS, MAKING IT ONE OF THE LARGEST BEVERAGE COMPANIES IN THE WORLD. WE EMPLOY MORE THAN 3,000 PEOPLE WORLDWIDE, WITH OVER 30 NATIONALITIES REPRESENTED. SODASTREAM IS, SINCE 2018, PART OF THE BIG PEPSICO FAMILY.

Job Description:
SodaStream Nordics are now looking for a Customer Service colleague to join our Nordic team. We are searching for someone who is passionate, curious and always striving to do better. Would you like to work with an energetic and fun team and represent a strong global brand this might be your dream job! The role is located in Helsinki and reports to our Nordic Customer Service Manager in Stockholm.
At SodaStream we believe in the importance of great customer service and as a Customer Service representative you will have an important role in the company. You will be responsible for administrative tasks, incoming emails and phone calls for a wide range of queries from our Nordic customers and end-consumers. The role comes with a bunch of great colleagues in all the Nordic countries. We are looking for someone who wants to take part in the fun and contribute to our unique culture and spirit.
We have a Nordic customer service team, with coworkers representing Sweden, Norway, Denmark and Finland. This role will work mainly towards the Finnish market but will also be a support towards the other Nordic markets. If you are flexible, have a positive attitude and are eager to give great service you are probably the one that we are looking for. SodaStream offers a great opportunity to be part of a team who has the privilege to grow and develop one of the Nordics most well-known consumer brands.

EXPERIENCE

• Fluent in spoken and written Finnish is a requirement
• It is highly meritorious if you can speak and/or write in Swedish, as you will have a supporting role towards the Swedish market.
• Good level of English so that you are comfortable communicating with the colleagues.
• A plus if you have experience using case systems, JEEVES or XPOS, otherwise you are eager to learn and work with it.

PERSONALITY

• Motivated and energetic with a positive attitude
• Customer and service oriented
• Proactive and not afraid to speak up and take own initiatives
• You would like to work in a fast speed, fun environment where a lot happens
  We are offering
  A unique opportunity to be a part of the SodaStream revolution and a role that is so much more than a regular customer service job. You will have the chance to put your personal mark on your tasks in a passionate and ambitious organization. This is a full-time position, with office
  hours Monday- Friday.
  Eager to join us? If so, we look forward to receiving your CV with a short personal letter. Please submit your application in English or Swedish. We are screening applications continually and the sooner our new colleagues join us the better. Please send your application to sodastream.E9.847@applynow.io
  We are looking forward to get to know you!
  If you have any questions – please contact Sandra Andersson, Nordic Customer Service Manager, sandra.andersson@sodastream.com
  Country:
  Swede

• Manage order entries, customer queries, claims, and updates of accounts
• Provide our customers and retailers with great service over email and phone
• Sales support to our sales team
• Develop and improve processes and ways of working
• Contribute to our positive team spirit and work environment
• Other administrative tasks
  Requirements: