Norwegian Support Services Specialist

at  Hurtigruten

Are you detail-oriented, organized, and passionate about delivering top-notch support? We’re looking for a Support Services Specialist to play a crucial role in ensuring our back-office operations run seamlessly.

REQUIREMENTS:

• Fluent in written Norwegian - level B2
• Fluent in English
• 1 year of experience in a business administration role covering aftercare of a sales process
• College education
• Competent with Microsoft Excel and Word

APPLY NOW AND LET’S CREATE SOMETHING AMAZING TOGETHER!

Hurtigruten Estonia OÜ is focused on sales and services of its company’s amazing products including a wide range of support functions. In the Tallinn office, we have almost 300 employees from over 30 different countries. We are looking for more travel and tourism enthusiasts to join our Team in Tallinn office.
Hurtigruten is the world leader in exploration travel which comes with a responsibility to ensure that sustainability is integrated across all of the operations. It focuses on innovation, technology, and concrete measures to explore as responsibly as possible.

REQUIREMENTS:

• Fluent in written Norwegian
• Fluent in English
• 1 year of experience in a business administration role covering aftercare of a sales process
• College education
• Competent with Microsoft Excel and Word
  We can hire people with EU living and working permits only!
  We also offer part-time (minimum 50%)

What You’ll Do:

• Refund Request Pro: Process refund requests swiftly and accurately, ensuring customer satisfaction.
• Back Office Guru: Tackle invoicing tasks with precision and keep our financials in check.
• Customer Care Champion: Handle multiple customer-facing mailboxes, providing prompt and professional responses to inquiries.
• Loyalty Program Navigator: Address customer inquiries, resolve loyalty-related issues, and handle any technical challenges associated with the program

Other daily tasks:

• Travel Documentation Expert: Manage and send out invoices, itineraries, and all relevant travel documents to ensure smooth journeys.
• Manifest Maestro: Efficiently handle ship manifests, ensuring everything is in perfect order for every voyage.
• Medical Screening Facilitator: Collaborate with our medical partner to assist with the medical screening process.
• Customer Profile Curator: Keep our customer profiles accurate and up to date.
• Web Booking Specialist: Assist with service web bookings, ensuring a flawless experience for our customers.
• Analytics Partner: Review various reports, analyze errors, and implement solutions to maintain our high standards