NOSC Manager

at  Actionet

ActioNet is looking for a Network Operations and Security Center (NOSC) Manager with an active Secret Clearance for our Metro Washington, DC, area location. Hybrid work available. ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA, that works with the Federal Government.
In this role, you will ensure cohesiveness between all Tiers and manage the day-to-day operations of services, including incident, service requests, coordination with SOC, and end-user support. The right candidate will work well with a team, always exhibit excellent customer service skills, and be self-motivated, seeking ways to improve the environment.

QUALIFICATIONS (REQUIRED)

• Eight(8) years managing and leading successful and consecutive commensurate experience managing a 24/7/365 network operations center (NOC)
• Significant experience supporting Federal agencies (e.g., Department of Homeland Security, United States Secret Service)
• Project Management Institute (PMI) Project Management Professional certification
• ITIL 3 or 4 certification
• Strong technical background in the areas of IT infrastructure, network engineering, systems administration, call center, systems security, and software applications
• Works well within a team and understands the importance of quality customer service.

PREFERRED QUALIFICATIONS

• Bachelor’s Degree in Computer Science / Information Systems or related field.
• Experience supporting Service Desk, Network Operations and Security Centers
  ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

CORE CAPABILITIES:

• Advanced and Managed IT Services
• Agile Software Development
• DevSecOps
• Cybersecurity
• Health IT

• Demonstrate expert-level knowledge of industry-accepted standards and best practices related to Project Management, SDLC, and HDI.
• Guide, direct, and develop an ITSM/ITIL maturity plan throughout the contract’s lifecycle.
• Responsible for the overall synergies, coordination, and collaborations of all tiers
• Identify areas of improvement and develop and deploy ITSM/ITIL improvements.
• Facilitate key customer meetings to understand project statuses, risks, issues, and resource requirements.
• Be the main POC of operational escalations, determine root causes, and develop corrective action plans ensuring they are worked to completion.
• Ensure communication expectations are met across the program at the customer and staff levels.
• Ability to work proactively and independently while handling multiple assignments.
• Plan, initiate and manage information technology (IT) projects. Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects.