Notary Processing and Support Specialist

at  Certus

COMPANY OVERVIEW:

Our success lies at the powerful intersection of people and technology. Bringing innovative training and education solutions to more than 2 million customers a year, Certus enables lifelong learners at every level — from trusted industry brands, such as Amazon, Siemens, Geico and Chick-fil-A, to individual learners seeking to enter, sustain or advance their careers. Our people come with a get-it-done spirit and a desire to impact a rapidly growing industry. Certus is committed to continuously evolving to ensure a culture where employees can be themselves, do their best work, and thrive, both professionally and personally. We choose to be a remote workforce so we can hire top talent regardless of location — all while empowering employees to work from wherever they choose. Innovative, brave, kind and diverse are defining traits of our team. Our talent is positioned in numerous roles, with opportunity for internal mobility, such as software engineers, instructional designers, creative writers, consultative sales professionals, innovative marketers and more.

• Responsible for handling and responding to issues such as application status, complaints, refunds, among other as the SME for the state or group of states assigned.
• Respond to inbound calls outside the assigned state effectively and add clear notes in the applicant’s memo section.
• Responsible for all data entry for their state(s) to include complete, accurate, entry of the client’s data into in house system, follow up of applications received, correcting upper/lowercase issues before submitting applications and rejecting incomplete applications, as well as follow up with client to correct.
• Responsible for submitting the applications of their state(s) “to the state” within three days of their arrival at ASCID to include incomplete or special circumstance applications.
• The PSS will be responsible for establishing and maintaining a friendly, business-like relationship with each of the state employees in the states they represent.
• The PSS is also responsible to report to the Sr. Vice President Insurance Division, “problem” situations that arise with any client and provide clear documentation in the client’s account so that any PSS or SVP can address complaints effectively.Perform additional duties where needed.