NPO Program Business Manager

at  Nokia

FAMILY DESCRIPTION

Project Management (PM) comprises project management for execution of cross-functional / geographical projects and programmes from initiation to completion. Covers determination of project / programme goals and support of business objectives and strategies. Ensures projects / programmes achieve their targets, keep their schedule, and maintain estimated cost, time, and quality within planned scope. Covers management of risks that affect the delivery of project outcomes.

• Manages customer programme (collection of NPO projects managed together for business benefits) or project* for a defined product and / or service scope for a large and / or complex customer contract with medium / high risk probability.
• Accountable for overall NPO business and project management including operational objective achievements for his/her projects and other initiatives which outcome of annual planning process or business decisions, customer interface & internal stakeholders management, including dependency management within projects and among all stakeholders.
• Accountable for project planning and execution adherence towards customer contract (not more and not less) and adherence to NPO processes and/or other applicable service portfolio delivery processes he/she is supporting, e.g. Digital Network Design processes
• Driving of cost adherence & improvement actions to secure sales margin (SM), revenue, and up/cross-selling.
• Supports in pre sales as extensions on the current contract
• Drive ProAPTive NPO initiatives in the respective customer account.
• Contract might be defined as key project by BG / market.
• Delivers the operational and project multiple BG / BU scope to the customer.
• Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines and the PM@Nokia methodology.
• Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).
• Assures consistency among project financial, product and service forecast activities. Participates in pre-sales and sales process activities.
• Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.
• Ensures project contract management process is initiated and executed.
• Manages the customer relationship during delivery, and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
• Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.
• Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.
• Monitors, controls and reports KPIs defined in customer contract.
• Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.
• Conducts thorough risk management for all project risks and opportunities.
• Seeks to define new opportunities to expand and renew contracts with the customer.
• Leads the project team and may perform some line manager responsibilities.
• Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned). (The term customer project refers generally to all forms of Nokia customer contracts, projects with a definitive start and end, and programmes as collections of projects managed together for business benefits which may contain an ongoing operations business)

KNOWLEDGE & EXPERIENCE

Management Experience / Mastery of a specific professional discipline combining deep knowledge of theory and practice within a function. Expert in more than one area, broad perspective. Typically requires 15-20 years extensive relevant experience and a graduate degree.

Please refer the Job description for details