NPS Research Analyst

at  eonnext

Bringing that feel-good energy.
We’re the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We’re moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.
We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.
We are looking for an experienced Researcher, who is familiar with NPS, to join the E.ON Next team. Reporting into the Insight Lead, the role will take ownership of E.ON Next NPS reporting and optimisation. You’ll play a key role in establishing E.ON Next as a playmaker brand in the energy market by owning one of its key industry metrics. This role operates freely, at a crossroads of senior stakeholders across various local and global business units.
If you’re looking for freedom to make your mark in-house, this role is for you!

Here’s a taste of what you’ll be doing:

• Take ownership of strategic and journey NPS monthly reporting, providing monthly contextual analysis of third-party supplied data and presenting back to stakeholders.
• Share monthly E.ON Next NPS actionable insights to operational stakeholders in order to improve performance month on month.
• Communicate complex statistical results in simple to understand ways that convey meaning and action to research results.
• Establish and maintain strong forums of engagement with stakeholders (fellow researchers, practitioners, etc.) to drive an insight mindset and improve the level of research proficiency.

Are we the perfect match?

• We’re looking for a Research Analyst with the following experience and skills;
• Experience in stakeholder management and ability to act in different company and regional cultures.
• Experience in market research in corporates or institutes; knowledge of market research methodology (qualitative, quantitative) and transforming results into actionable insights.
• Experience in manipulating and testing data in software, which might be one/some of Q Research/DisplayR, Tableau, R, Python, Excel, or SQL.
• Experience in improving customer experience metrics through insights.

It would be great if you had:

• Experience designing dashboards to share business information, in a tool such as Tableau, PowerBI or similar.
• Ability to understand and interpret statistical analysis such as correlations, regression, factor analysis, segmentation, etc. and draw conclusions to answer business questions.
• Experience identifying and mapping out customer journeys, questionnaire design and scripting surveys (in Typeform)
• Energy category experience is a plus.

Here’s what else you need to know:

• Role may close earlier due to high applications
• We’ll have regular team socials and lively team chats
• Competitive salary
• Location – London - (E.ON Next, 47-53 Charterhouse Street, Farringdon, London, EC1M 6PB) with travel to our other sites when required.
• Working environment: Flexible hybrid working – a blend of in the office and home working.
• Work life balance – we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.
• 26 days holiday plus bank holidays each year – this includes a guaranteed day off for your birthday if you want it.
• Generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years)
• Excellent parental leave allowance.
• The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.
• We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
• For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.

• Take ownership of strategic and journey NPS monthly reporting, providing monthly contextual analysis of third-party supplied data and presenting back to stakeholders.
• Share monthly E.ON Next NPS actionable insights to operational stakeholders in order to improve performance month on month.
• Communicate complex statistical results in simple to understand ways that convey meaning and action to research results.
• Establish and maintain strong forums of engagement with stakeholders (fellow researchers, practitioners, etc.) to drive an insight mindset and improve the level of research proficiency