Nursery Administrator - MAT Cover

at  Bright Horizons Family Solutions

Nursery: Bright Horizons New Eltham Day Nursery and Preschool
Salary: £27,781 - £29,127 pro rata (dependent on qualification/s and experience)
Location: New Eltham, London
We are looking for a part time Administrator to join our Bright Horizons New Eltham, situated in Eltham, London. This position is a maternity cover role for 30 hours per week, from September 2024 until June 2025.
The nursery offers an incredible outdoor space, Forest school, large staff kitchen and lounge area and is very close to New Eltham station and bus links.

Responsible for:

• Lead development and implementation of parent outreach initiatives to increase utilisation, registrations, and memberships in the nursery to meet occupancy budgets.
• Proactively support to the manager when offering new nursery places, selling extra sessions and managing changes in booking patterns
• Support parents with financial queries or concerns, offering solutions where possible.
• Lead and manage back up care bookings and enquiries.
• Adhere to organisational policies and procedures inclusive of the COR process.
• Ensure Redfish is up to date. Check accounts are allocated charged correctly, leave dates are input within the required notice period, correct discounts and correspond with parent payments.
• Make effective and efficient use of systems and contribute suggestions and ideas on how to improve system performance.
• Co-ordinate the monthly invoice run and encourage the use of the parent portal to view statements and invoices.
• Responsible for the collection of monthly invoice debt, inclusive of suspension of nursery places, payment plans and legal referrals, in collaboration with the nursery manager.
• Control and administrator tasks relating to funding and headcount, working in partnership with our funding team.
• Support the Nursery manager with any additional client administrative tasks, including writing monthly and quarterly client reports.
• Attend and contribute to local authority NEG training sessions

Essential Experience:

• Significant experience in a customer service setting. Demonstrable experience in delivering outstanding customer service, both internally and externally, and in person over the phone.
• Demonstrable track record of resolving issues for customers.
• Ability to make independent decisions based on information and data
• Should be able prioritise and work in a fast-paced environment
• Exceptional organisational skills
• Strong computer skills to manage daily responsibilities - Word, Excel, PowerPoint, Data Entry
• Maintain confidentiality in accordance with GDPR

Desirable Experience:

• Previous experience of working in an Early Years administrative role

Qualifications Desirable:

• Level 2 qualification in Business Administration.

Personal attributes

• NVQ in Business Administration or equivalent
• Paediatric First Aid
• First Aid at work
• Strong computer skills to manage daily responsibilities - Word, Excel, PowerPoint, Data Entry
• Excellent communication and customer service skills

Bright Horizons are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways. We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants. Please note, due to our sector all roles are subject to an Enhanced DBS.
We look forward to receiving your application!
If you experience any problems, please email europe.recruitment@brighthorizons.com and we will be happy to help

• Lead development and implementation of parent outreach initiatives to increase utilisation, registrations, and memberships in the nursery to meet occupancy budgets.
• Proactively support to the manager when offering new nursery places, selling extra sessions and managing changes in booking patterns
• Support parents with financial queries or concerns, offering solutions where possible.
• Lead and manage back up care bookings and enquiries.
• Adhere to organisational policies and procedures inclusive of the COR process.
• Ensure Redfish is up to date. Check accounts are allocated charged correctly, leave dates are input within the required notice period, correct discounts and correspond with parent payments.
• Make effective and efficient use of systems and contribute suggestions and ideas on how to improve system performance.
• Co-ordinate the monthly invoice run and encourage the use of the parent portal to view statements and invoices.
• Responsible for the collection of monthly invoice debt, inclusive of suspension of nursery places, payment plans and legal referrals, in collaboration with the nursery manager.
• Control and administrator tasks relating to funding and headcount, working in partnership with our funding team.
• Support the Nursery manager with any additional client administrative tasks, including writing monthly and quarterly client reports.
• Attend and contribute to local authority NEG training session