Nutmeg - Quality Assurance Analyst

at  JPMorganChase

JOB DESCRIPTION

Join us at Nutmeg a JPMorgan company where we believe Investing should be a clear and straightforward experience to embark on a rewarding career journey within our Quality Assurance team. Where you will play a crucial role as a Quality Analyst supporting the Quality Manager. This is your chance to make a significant impact to our growing investments company, clients and business partners worldwide, all while growing your skills and career.
As a Quality Assurance Analyst within our Quality Assurance team at Nutmeg, a JPMorgan company, you will play a crucial role in ensuring our client service, wealth services, and operations teams deliver a fair customer outcome to our clients. You will have the opportunity to review client interactions and operational processes, provide feedback to business stakeholders, and contribute to wider business reporting. This role offers a significant opportunity to impact our growing investments company and its clients and business partners worldwide, while also expanding your skills and advancing your career.

Job responsibilities:

• Perform quality assurance on defined samples of completed client cases and activities.
• Participate in and lead team discussions on the calibration of findings and build consensus.
• Track and review Quality Assurance observations.
• Raise process improvements on the Quality Assurance process and or the underlying business process.
• Foster a culture of collaboration and information sharing for efficient execution; build strong relationships with internal clients.
• Ensure risks & issues are escalated appropriately within the governance structure.
• Engage in the reporting and feedback to the business stakeholders of results and recommendations of completed reviews.

Required qualifications, skills, and capabilities:

• Experience within the Financial Services industry, especially retail investments including ISA and Pension products.
• An understanding of FCA and regulatory requirements surrounding Investments.
• Detail oriented and a disciplined approach to process and quality controls. Forensic investigating skills.
• Strong documentation skills to clearly articulate results of testing.
• Excellent organization, written and oral communication skills.
• Proficiency in MS Excel, documentation and metrics.
• Strong teamwork, partnership, and collaboration.

Preferred qualifications, skills, and capabilities:

• Quality Assurance background preferred.
• Postgraduate/ MBA (or bachelor’s degree preferred).
• Investment Sales, Wealth Management, Relationship Management background.
• Professionally qualified (IMC, IOC, CFA etc) are desirable but not essential.
• Related experience in the financial service industry with retail investment customers.
• Experience with QA of call/ chat/ email interactions.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

• Perform quality assurance on defined samples of completed client cases and activities.
• Participate in and lead team discussions on the calibration of findings and build consensus.
• Track and review Quality Assurance observations.
• Raise process improvements on the Quality Assurance process and or the underlying business process.
• Foster a culture of collaboration and information sharing for efficient execution; build strong relationships with internal clients.
• Ensure risks & issues are escalated appropriately within the governance structure.
• Engage in the reporting and feedback to the business stakeholders of results and recommendations of completed reviews