Nutricia Careline Midwife

at  Danone

About the job
Join us at Danone, where your work touches lives and contributes to a healthier world. As a global leader with a unique health-focused portfolio in food and beverages we are driven by a mission to bring health through food to as many as possible. Embedded in our culture is a profound sense of purpose and a commitment to innovation, sustainability, and community. At Danone we believe in the power of our people, and we are dedicated to creating an environment where our core values of humanism, openness, enthusiasm, and proximity lead the way to achieve our goals. We are proud to be a B Corp certified organisation which is reshaping the future of food, one delicious, nutritious product at a time.

ABOUT THE JOB

We are seeking an experienced Midwife to join our Careline team for a 12-month maternity cover role. This part-time position, working three days a week, involves providing nutrition advice, feeding support, and product information for all Nutricia products.

Your responsibilities will include (but are not limited to):

• Delivering a high standard of consumer experience
• Providing expert advice, education and support for consumers and HCPs seeking assistance with our products and/or general feeding, enteral feeding, nutrition, metabolic conditions, allergy & intolerance advice.
• Managing stock-related enquiries to provide a solution to the patient, consumer or HCP and liaising internally to ensure the best outcomes for both the business and consumer/patient/HCP
• Managing initial enquiries and concerns about product complaints.
• Processing and fulfilling sample products for evaluation in partnership with external HCPs
• Accurately recording information to capture key consumer insights
• Supporting content development for consumer and HCP websites and Facebook.
• Supporting education & launch events as needed.

About you
You are a warm, caring, and empathetic experienced Midwife with the ability to quickly understand consumer needs and concerns. You possess a high level of energy, enthusiasm, and self-motivation, consistently going above and beyond your role to deliver added value to the business.

• Delivering a high standard of consumer experience
• Providing expert advice, education and support for consumers and HCPs seeking assistance with our products and/or general feeding, enteral feeding, nutrition, metabolic conditions, allergy & intolerance advice.
• Managing stock-related enquiries to provide a solution to the patient, consumer or HCP and liaising internally to ensure the best outcomes for both the business and consumer/patient/HCP
• Managing initial enquiries and concerns about product complaints.
• Processing and fulfilling sample products for evaluation in partnership with external HCPs
• Accurately recording information to capture key consumer insights
• Supporting content development for consumer and HCP websites and Facebook.
• Supporting education & launch events as needed