NVQ Admin Assistant

at  University Hospitals Plymouth NHS Trust

To receive and welcome patients and relatives to the department and direct to appropriate waiting area. To assist the reception team by adding waiting lists, collating notes, processing outcomes, prepping case notes. Photocopying and Filling To ensure the In Touch system is kept up to date. To deal with telephone and verbal enquiries from patients, relatives, consultants, other departments and GP practices in a courteous manner, seeking advice when required.
To develop knowledge and understanding of the APNs (Administrative Procedure Notes) regarding the preparation and management of patient casenotes. Will be required to support other areas such as appointment bookings and all stations within the REI. To input patient outcomes onto the Trusts patient system. To assist patients with any queries relating to Hospital Transport.
To assist teams with sending out patient letters. Letters will be sent to patients, GPs and other health professionals. The post holder will need to understand and use the correct envelope depending on the recipient of the letter. Actively manage patients on a referral to treatment pathway, using the referral to treatment primary target list

Please refer the Job description for details