O2C - Cash collections associate with German or Italian

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

MEET YOUR TEAM

O2C Digital Training EMEA Team is looking for a Collections Associate to facilitate day to day collections for the training invoices. Opportunity to work in a dynamic and growing environment.
Be part of a collaborative team that values innovation.

The Global Finance Success organization (GFS) belongs to one of the main pillars of Global Finance which is Global Finance Infrastructure. GFS environment allows SAP to maximize the efficiency and effectiveness as well as quality of the Finance processes while delivering global end to end process standards.
Within GFS, Global Digital O2C - Cash collections is responsible for supporting all cash collections related topics from an operational and analytical perspective. The team is expected to maintain contact for external customers when needed and all internal customers, including Customer Success Partner, Strategic Trading Partner Executives, Customer Support, Enablement and SAP Cash Collections.

The Cash Collections Analyst assists in the collection aspects of the training business invoices, including:

• Maintaining strong customer focus
• Handling Objections and customers queries
• Direct interaction through email and telephone with key account customers to drive the collection of outstanding receivables
• Effective solving of escalations as it relates to payment of outstanding receivables
• Coordination of tasks and general process improvements.
• Keen eye for detail, solution oriented