O2C Collection Coordinator

at  TMF Group

Job no: 574689
Work type: Full time
Location: Bogota, Colombia
Categories: Internal Finance
Office Location: Colombia

REQUIREMENTS:

• Minimum 5-8 years of experience in Order to Cash area (preferably Collections) , experience in similar position will be an advantage
• University/College Degree, preferably in Finance, Accounting or Economics
• Understanding of end-to-end Order to Cash process and accounting rules
• Good command of English (both verbal and written)
• MS Office knowledge – very good excel skills
• Demonstrated ability to work effectively and independently in a busy and high-profile environment
  Experience working within a multi-cultural environment

WANT TO KNOW MORE ABOUT A CAREER WITH TMF GROUP? WATCH THIS VIDEO:

Advertised: 28 Aug 2024 SA Pacific Standard Time
Applications close: 28 Sep 2024 SA Pacific Standard Time

ABOUT THE ROLE

TMF Colombia is looking for a Bilingual Billing Specialist, with at least 3 years of experience in Financial areas, billing, invoicing and Excel to work in hybrid modality from Bogotá, Colombia.

RESPONSIBILITIES:

• Manage customer relationship and ensure a high level of service is provided at all times
• Act as business partner in order to provide timely and accurate data and ensure effective collections and disputes management
• Act as escalation point of contact for collection related matters
• Regularly update the Line Manager about development, progress of collection process and dispute resolution
• Drive continuous improvement while monitor the outcome of the team, meeting quality standards
• Develop, support team members and provide supervision on their activities
• Sets priorities for the team to ensure task completion
• Proactively manage team performance through robust objective setting, delivering constructive feedback and confidently managing under-performance
• Follow defined internal policies and procedures
• Ensure delivery of high-quality service according to agreed deadlines, KPIs and SLAs