O2C Request and Disputes Management Senior Analyst Iberia with Spanish language

at  Sanofi US

READY TO GET STARTED?

Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.
Join our Order to Cash (O2C) team to help drive excellence with cutting-edge digital solutions, including AI and machine learning. We offer diverse global projects that ensure professional growth and learning in a fast-growing environment.
As part of Sanofi Business Services (SBS), you’ll have opportunities for career development within a larger, dynamic network. Our O2C team handles vital functions like sales order management, credit risk, collections, and more—ensuring product delivery, cash flow, and customer satisfaction.
We’re seeking experts in global processes, innovators eager to drive change, and professionals passionate about transforming Sanofi into a best-in-class organization.

• Manage customer requests, disputes, claims, and returns in a timely manner to ensure first call resolution and positive customer experience
• Collaborate with internal teams (Supply Chain, Commercial, Quality) to gather information and resolve cases within the service level target
• Ensure accurate classification of requests and claims for effective root cause analysis and resolution
• Follow the request/claim management guidelines to process necessary documents (credit/debit memos, returns orders) and ensure proper approval workflow
• Escalate complex cases to relevant departments when needed and track progress to resolution
• Support standardization of Iberia Order to Cash processes by documenting local specifics and suggesting improvements
• Monitor reports and ensure adherence to internal controls and core model processes for efficiency and compliance