O365 & User Experience Support Associate Engineer

at  Ecolab

Buenos Aires, Buenos Aires, Argentina -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate20 Jan, 2025Not Specified21 Oct, 20241 year(s) or aboveCommunication Skills,Sharepoint,It,Business Requirements,Customer Service Skills,Agile Environment,Devops,Azure Active Directory,Powerapps,Teams,PowershellNoNo
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Description:

Ecolab, the global leader in water, hygiene and infection prevention solutions and services, is seeking an O365 & User Experience Support Associate Engineer, to join its team . We are looking for a team member who is innovative, eager, driven and motivated to rise to the challenges of a continuously evolving technological industry, and who wants to make an impact on the user experience of the businesses globally.

BASIC JOB REQUIREMENTS

  • 1-2 Years of IT and user support experience
  • 1-2 Years using Service Now
  • 1-2 Years of experience working with Exchange, Teams, PowerApps, SharePoint, One Drive and Stream
  • Working knowledge of Azure Active Directory
  • Working knowledge of PowerShell
  • Working knowledge of Office 365 Admin Center
  • Exceptional customer service skills
  • Exceptional problem-solving skills
  • Ability to work independently and in a team environment.
  • Outstanding written and verbal communication skills
  • Ability to organize meetings and manage time effectively.
  • Exceptional ability to learn and adapt to the ever-changing technologies and business requirements.
  • Experience working in an Agile environment with focus in SCRUM methodologies.

PREFERRED JOB REQUIREMENTS:

  • Experience in managing ticket queue and closing tickets on a timely manner.
  • Experience working with Azure Active Directory, Office 365 Admin Centers, and DevOps
  • Experience working with ITSM methodology and Service Now

Responsibilities:

  • Responsible for the day-to-day tier 2 operational services and support for Microsoft 365 Collaboration applications including Microsoft Exchange, Teams, SharePoint, OneDrive, Stream (on SharePoint), AdobeSign, Power Apps
  • Manage Ticket Queue and incidents within Service Now
  • Must demonstrate mid-level expertise with Power Apps and Power Automate
  • Must have knowledge and experience with Reading and customizing Power Bi Reports
  • Creation and maintenance of Exchange environment management documentation as necessary
  • Preferred administrative skills managing Adobe Sign user and group accounts.
  • Communicate and collaborate with the Tier 3 team on complex issues and/or complex support tickets, elevating them when necessary.
  • Assist the Tier 3 team with creating, updating, and maintaining Knowledge Base articles for the various power platform features.
  • Collaborate with other IT teams as necessary.
  • Create Level 1 troubleshooting guides for use by the Service Desk for common Messaging Incidents
  • Work directly with users to resolve Incidents.
  • Attend regular meetings.
  • Assist with testing and go-live support for assigned projects.
  • Platform design and developer coordination


REQUIREMENT SUMMARY

Min:1.0Max:2.0 year(s)

Information Technology/IT

IT Software - Other

Other

Graduate

Proficient

1

Buenos Aires, Buenos Aires, Argentina