OAG - Crime Victim Services | Administrative Assistant II | 25-0147

at  OFFICE OF THE ATTORNEY GENERAL

OAG - Crime Victim Services | Administrative Assistant II | 25-0147 (00046535)
Organization: OFFICE OF THE ATTORNEY GENERAL
Primary Location: Texas-Austin
Work Locations: Crime Victims Comp Program 300 W. 15th St Suite 500 E Austin 78701
Job: Office and Administrative Support
Employee Status: Regular
Schedule: Full-time
Standard Hours Per Week: 40.00
State Job Code: 0152
Salary Admin Plan: A
Grade: 11
Salary (Pay Basis): 3,666.67 - 3,666.67 (Monthly)
Number of Openings: 1
Overtime Status: Non-exempt
Job Posting: Nov 18, 2024, 12:42:37 PM
Closing Date: Ongoing
Description

GENERAL DESCRIPTION

Performs routine administrative support and technical program work for the Crime Victims’ Compensation Program (CVC) Call Center in the Crime Victim Services Division of the Office of the Attorney General. Work involves answering a high volume, multi-line phone, disseminating information, handling correspondence and documents, and general administrative support duties.
This position may be eligible for a full remote/telework schedule once fully trained. Employees must have a secure, dedicated workspace with Internet service, ability to maintain a reliable consistent work schedule, and be available for meetings and group collaboration via Microsoft Teams and other applications during regular business hours as needed.
The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

MINIMUM QUALIFICATIONS

• Education: Graduation from high school or equivalent
• Education: Thirty credit hours from an accredited college or university; may substitute full-time high volume administrative support, claim processing, clerical, customer service, general office, or closely related experience
• Experience: Two years of full-time high volume call center experience, administrative support, claim processing, clerical, customer service, general office, or closely related experience; may substitute thirty credit hours from an accredited college or university.
• Knowledge of general office practices and administrative procedures
• Skill in handling multiple tasks, prioritizing, and meeting deadlines
• Skill in effective oral and written communication
• Skill in exercising sound judgment and effective decision making
• Ability to receive and respond positively to constructive feedback
• Ability to work cooperatively with others in a professional office environment
• Ability to provide excellent customer service
• Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave or telework schedule)
• Ability to arrange for personal transportation for business-related travel
• Ability to work more than 40 hours as needed and in compliance with the FLSA
• Ability to lift and relocate 30 lbs.
• Ability to travel (including overnight travel) up to 5%

PREFERRED QUALIFICATIONS

• Experience: Experience working with a state agency, in a crime victims, medical billing, or customer-service related field
• Skills: Skilled in the use of Microsoft Office Suite
• Other Language: Ability to proficiently read, write, and speak Spanish

Please refer the Job description for details