Observability Engineer

at  Worldpay

OBSERVABILITY ENGINEER| LONDON

Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
We are looking for talented individuals to join the Infrastructure Services organisation; you’ll be a self-starter, possess an analytical mindset and be a change agent.
Are you ready to make your mark? Then you sound like a Worldpayer.

• Implement and manage observability tools such as Splunk, Zabbix, Dynatrace, Datadog, and similar platforms for infrastructure, applications, and cloud services.
• Set up and configure dashboards, alerts, and reports that provide visibility into system health, performance, and availability.
• Develop and maintain centralized logging solutions to ensure comprehensive logging coverage, log retention, and log security.
• Work with IT, DevOps, and product teams to define key performance indicators (KPIs) and service-level objectives (SLOs) for critical systems and applications.
• Provide support in monitoring and troubleshooting production systems, using observability tools to identify performance bottlenecks, anomalies, and incidents.
• Assist in automating monitoring tasks and creating self-healing scripts to enhance system reliability.
• Analyze logs and telemetry data to provide insights for incident detection, root cause analysis, and performance optimization.
• Participate in on-call rotations, responding to incidents and using observability tools for rapid diagnosis and resolution.
• Collaborate with security teams to ensure log management solutions support security monitoring and incident investigation.
• Continuously evaluate and recommend improvements to observability and log management practices, tools, and processes