Ocean Export Specialist

at  Zelh

ABOUT US:

Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
At this point, Zelh is looking for an Air Export Operations Specialist for the US logistics company.
We are looking for a highly detail-oriented and experienced Air Export Operations professional to join our team. The ideal candidate will have a comprehensive background in handling air export shipments from start to finish, including quoting, pickup, communication with US clients, booking agents, and overseas agents, as well as billing and follow-up.

• Manage shipments from booking at origin through to door delivery.
• Prepare and review import and/or export ocean documentation (SLI, duties, taxes, HTS/classification B, etc.), Customs and FMC/NRA filings when necessary.
• Track and update order and shipment status.
• Communicate with vendors, service providers, carriers, etc. to collect/confirm costs.
• Determine optimal and cost-effective shipping methods andprepare quotations/proposals.
• Analyze opportunities to reduce transportation time and costs by negotiating withcarriers, agents, or customers.
• Generate and send invoices to customers, monitor customer receivables and paymentterms in a timely manner.
• Provide customer service by phone and email. Assist customers, overseas colleagues,service providers, partners, and others with their inquiries.
• Monitor shipments as well as resolve billing issues, shipping discrepancy disputes,damage/ lost cargo claims.
• Desire to work in a dynamic, multifunction environment.
• 3-5+ years’ experience in handling ocean import and export shipment.
• Experience using Cargowise
• Knowledgeable in handling FCL, LCL, hazmat, Ro-Ro, project cargo
• Mid level of experience with Excel (Formulas, Charts).
• Ability to meet and adhere to deadlines while providing a high level of customer satisfaction.
• Initiative for problem solving and providing customer service.
• Excellent written and verbal English skills.
• Desire for personal growth through learning, variety, advancement, and potential travel.
• Capacity to work efficiently and accurately with minimal guidance.