OCEAN IMPORT CUSTOMER SERVICE CO-ORDINATOR (FELIXSTOWE)

at  DHL

OCEAN IMPORT CUSTOMER SERVICE CO-ORDINATOR (FELIXSTOWE)

As an Ocean Import Customer Service Co-Ordinator, you’ll use your talents to create innovative solutions and shape the future across our business. Join a global network of passionate experts – backed by the latest technology, to take your career to the next level.

OVERALL ROLE PURPOSE:

Ocean Import Operational Role. Ensuring a consistently excellent delivery of our Ocean Import forwarding services including the core operations and full service management for our customers.

SCOPE OF ROLE:

• Delivering excellent customer service through our DGF’s 10 Customer Commitments
• Support, drive and commit to the Company’s overall Strategy
• Manage end-to-end process for OFR Imports and designated customers; Pre-alert processing, Customer liaison, arranging deliveries, processing customs clearance and file financials.
• Administration and management of own operational data i.e. Sick File report, work flow review and door-to-door global profit share to ensure compliance and the maximisation of profitability
• Support and monitor objectives set by Ocean Freight Supervisor in terms of profitability maximisation, volume growth and service quality.
• Creates, develops and maintains good relationships with customers and service providers, while facilitating negotiations of best rates (carriers and internal product teams)
• Support Sales in interaction with key customers
• Complying with the DGF 10 Ground Rules
• Supports implementation of OFR strategy on team (translates and lives requirements, implements, ensures realisation of strategy and monitors)
• Escalates carrier performance issues when required to Carrier directly/OFR Product/OFR Management