Ocean Import Team Lead

at  JAS Worldwide

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.
To process and handle ocean import shipments for our customers, ensuring the highest quality standards and providing service solutions meeting or exceeding our customer’s requirements and company policies and procedures to ensure compliance with laws, regulations and best practices.

QUALIFICATIONS:

• Good organizational skills
• Excellent written and verbal skills
• Strong IT skills including but not limited to Cargowise, Microsoft, Workday
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Knowledge of DK customs laws, practices and procedures
• Able to interact positively and effectively with co-workers, subordinates and managers

EDUCATION AND EXPERIENCE:

• Minimum 5 years’ industry experience in ocean freight - preferably imports (or combination of education and expertise required)
• Experience and knowledge regarding entry procedures, compliance, rules and regulations preferred
• Operational experience in CargoWise. Certified Operator or higher is preferred.

ESSENTIAL FUNCTIONS:

• Receive and track customer bookings/orders. Send shipping instructions overseas according to customer instructions or established SOP’s.
• Notify customer of arrival and charges. This must apply to any delay notices and Customs/Exam holds. Applicable charges for any holds must also be advised to the necessary party concerned immediately after we receive our notification.
• Follow the guidelines specified by the company’s business process team.
• Review and prepare documentation with accuracy on every detail and aspect, not limited to but including Customs classification, I.T. number, commercial invoices, details, etc.
• Check Customs release details and ensure any discrepancies are handled properly.
• Transmit payment of Customs duties as needed.
• Manage exceptions with involved parties and customer.
• Ensure that file contains all necessary document copies in proper sequence.
• Coordination of entry and break bulk shipments.
• Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations.
• Answer all customer requests in accordance with our company standards and guidelines.
• Monitor closely any shipments moving on an I.T. and provide release, payment and delivery instructions within the allotted free time.
• Collect any COD monies owed before arranging delivery to the customer.
• Handle and manage all customer contact at file level regarding exceptions.
• Ensure highest level of data quality by processing the shipment accurately.
• Provide accurate job costing forecast – Ensure all payables, receivables and accruals are set and properly managed per company rules and guidelines.
• Work with vendors and overseas offices to dispute any incorrect payables at the earliest opportunity to maintain accurate accounting.
• Bill/Invoice each file to the respective customers paying close attention to payment terms for the responsible party.
• Assure that Original Bill of Lading requirements are met in a timely manner.
• Dispatch freight for delivery, maintaining communication with trucker throughout delivery.
• Confirm POD for each shipment and updating our system with POD information.
• Update Track and Trace proprietary applications.
• Assist Sales, Department Manager and Colleagues in compiling quotes by providing rates, tariffs, etc.
• Assure that file contains all necessary documents as set by company standards and filed promptly in appropriate location.
• Other duties as requested.