Ocean Imports Coordinator

at  Ceva Logistics

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

We have an exciting opportunity for an Ocean Imports Coordinator!
This amazing role will see you working within our busy ocean operation based in Ashby de la Zouch, where will focus on end-to-end imports operational activity for our customers.
This hybrid role will see you working Monday to Friday, either working 8am-4:30pm, 8:30-5pm or 9am-5:30pm dependant on preference.

WHAT ARE YOU GOING TO DO?

Reporting into the UK Ocean Supervisor, you will provide excellent customer service and proactive service recovery to ensure constant communication with our customers, driving operational and customer service excellence and satisfaction.
You will act as the customer interface to all import operational processes, always maintaining accuracy and compliance. You will create internal and external relationships that will allow you to keep informed on shipment details and status for allocated customers, whilst handling customer inquiries, claims, requests, and complaints where you will provide remedial actions. You will utilise management systems to check shipment statuses, identifying and resolving incidents immediately to ensure a smooth and seamless customer experience.
In addition to day-to-day activities, you may be required to actively participate in projects to meet operational and customer service excellence.