Ocean Operations Administrator

at  Ceva Logistics

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.
CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Our Ocean operation based in Dublin have an exciting opportunity for a customer centric and highly focused Ocean Operations Administrator where you will specialise in providing outstanding customer and operational excellence services across ocean export duties.
This role will see you working Monday to Friday, 09:00-17:30.

WHAT ARE YOU GOING TO DO?

Reporting into the Ocean Freight Manager, you will provide excellent customer service and proactive service recovery ensuring constant communication that will drive customer service excellence and satisfaction.
You will act as the customer interface to all operational export processes, always maintaining accuracy and compliance. You will create internal and external relationships that will allow you to keep informed on shipment and exception status for allocated customers, whilst handling customer inquiries, claims, requests, and complaints where you will provide remedial actions. You will create and verify transport with intermodals teams to ensure pickup and delivery of customer orders ensuring all documentation is completed accurately and to a high standard and utilise management systems to check shipment statuses, identifying and resolving incidents immediately to ensure a smooth and seamless customer experience.
In addition to day-to-day activities, you may be required to actively participate in projects to meet operational and customer service excellence.