OEM Field Service Representative, Bombardier

at  Camp Systems International Inc

CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus” model and we support over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001, to over 1,300 employees in 13 locations around the world.
CAMP’s relationships with business aircraft manufacturers, aircraft maintenance facilities, and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services. CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large.
CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. Smart, motivated people, who want to take initiative, are given the opportunity and freedom to make things happen. CAMP is part of the Hearst Business Media portfolio

JOB SUMMARY

We are currently in search of an OEM Field Service Representative working with Bombardier. The primary responsibilities of the successful candidate will be to manage CAMP’s partnership with Bombardier. You will be responsible for on-site engagement with a key CAMP partner, building the strategic relationship, capturing key information, and coordinating with CAMP operations and management to drive revenue to CAMP. Success will require the ability to build strong relationships with key partner personnel.
Responsibilities will include delivering presentations and demonstrations to articulate features and differentiators of the CAMP service. Additionally, you must be able to understand a customer or prospect’s business operations, and then suggest solutions that address their pain points by taking advantage of the many ways in which CAMP can deliver value. You will drive CAMP customer satisfaction by developing an understanding of customer requirements and working cross-functionally with Product, Operations, and Sales to develop solutions to support customer needs.

REQUIREMENTS

• Bachelor’s degree, or an equivalent combination of education and experience
• At least 5-7 years’ experience in aviation maintenance, aviation management, technology engineering, consulting or professional services or an equivalent combination of these
• Knowledge of regulatory requirements including regulations pertaining to Air Carriers
• Experience performing needs assessments and making recommendations based on the discovered requirements
• Must be an active, and positive team member
• Ability to be self-sufficient, and self-reliant: Schedule time and travel, handle workload, and plan/organize accordingly
• High level ability to present, and interact with clients
• Fluency in English
• Fluency in French (preferred)
• Ability to travel locally 50%+ of time
• Ability to travel internationally occasionally
• Proficient in Microsoft Office suite

Desired Skills

• Experience working for a Part 91, 135 or 145 organization
• Certification as an A&P (desired) and/or IA with experience utilizing the privileges of this certification
• Experience using maintenance tracking applications (CAMP/CESCOM /Avtrak experience a plus)
• Prior instructor or training experience

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@campsystems.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status EOE.

• Drive business development opportunities for CAMP by becoming a trusted colleague and on-site representative for a key CAMP partnership
• Determine the needs of the partnership by building relationships, identify overall impact on the business, and working to co-create solutions or escalate issues
• Support on-site deliveries of new aircraft and work to capture these customers on CAMP through presentations and product demonstrations that communicate the value delivered by the CAMP service
• Identify opportunities to improve the relationship with this key partner, drive new business, and enhance our value
• Work cross-functionally with our Product, Operations, and Sales teams to make sure the partner has the best possible experience related to CAMP’s services.
• Become an expert in the CAMP external and internal products and develop working knowledge of the CAMP enterprise solution
• Understand customer requirements and configure CAMP’s product offerings to drive efficiency and meet customer’s specifications
• Clearly articulate features and differentiate CAMP’s product offerings across new and existing CAMP customers
• Draft and deliver targeted presentations
• Record, manage and track customer issues through final resolution
• Perform post-resolution follow-ups of customer issue requests