Offering Manager

at  Kone

Commercial & Operations ensures we are the most competitive in each of our businesses, throughout the lifecycle. Commercial and Operations has a crucial role in helping KONE to be faster, nimbler, helping our frontlines to serve our customers better than any other company in the industry.
We are now looking for a customer-oriented

KEY RESPONSIBILITIES

Collaborate with Product Management and other stakeholders, convert offering needs to business case and competitive offering:

• Drive the product and solution development needs and roadmap based on customer needs from the markets.
• Communicate the agreed and aligned offering and development priorities to R&D counterparts as well as continuously cooperate with KONE Supply Chain and operations.
• Ensure governance and alignment with R&D, including implementation, ramp-up and ramp-down of products and new releases.
• Represent global modernization offering team on tribes and acts as business owner on projects.

Owns the offering specification, target markets, product features, costs, development and offering level P&L:

• Define, track, and take corrective action based on the full-chain business results and KPIs.
• Is knowledgeable of the portfolio volumes and what options are selling, to be able to manage the development focus of the portfolio.
• Defines the basic value and differentiation that KONE solutions provide to our customers.
• Follows industry development and competitor offering development.
• Follow up and drives favorable cost development of the offering.

Supports the successful deployment of new offerings to secure the benefit realization and customer success:

• Follows up the pilots to ensure knowledge transfer from project to operations.
• Ensures offering (product, supporting information, customer value) readiness to roll out.
• Support Offering Deployment manager on front line deployments.

REQUIREMENTS FOR THE ROLE

• Technical university level degree
• 5-10 years’ experience of the industry, development or field operations.
• Solid knowledge of offering management principles and methodology
• Understanding of competitor landscape, industry technology and modernization activities
• Understanding full-chain business related KPIs and success factors
• Customer lifecycle understanding and capability to argument customer value
• Ability to independent driving for results on matrix organization
• Defining business case, plan with timelines and deliver plan
• Project management and business analytics experience
• Capability to support technical sales
• Fluent English language skills
• Solid presentation and communication skills and experience on presenting on LT level.
• Facilitation and collaboration skill