Office 365 Specialist

at  Inetum

MISSION

Responsibilities

• Maintain emails infrastructure components;
• Provide Level 3 support to the worldwide organization for email and other Office 365 core components (MS Teams, Sharepoint Online, etc);
• Define support procedures for service desk, L2 support;
• Build and provide technical trainings;
• Manage outages (communications, troubleshooting up to resolution);
• Lead the infrastructure projects related to email and/or Office 365 subject (new company onboarding, mailbox migrations, upgrades, configuration changes, etc);
• Represent IT in the business project where an Office 365 integration is needed (from pre-study to delivery);
• Create/maintain technical documentation and provide monthly reportings on service usage (email statistics, Sharepoint, threat dedicated);
• Monitor Office365 Service Health and Office 365 message center;
• Monitor the Azure AD directory synchronization for user and license conflict, manage the Office 365 licenses according to the policy and handle the registration of Enterprise Applications in Azure AD.

Profile

• 5+ years of experience with Microsoft O365 and Exchange;
• Experience with Office 365 and Exchange infrastructure management, including deployment, administration, and security aspects;
• Strong knowledge of Azure AD;
• Strong analytical, organizational, and problem-solving skills, with good communication and interpersonal abilities;
• Fluent in English.

• Maintain emails infrastructure components;
• Provide Level 3 support to the worldwide organization for email and other Office 365 core components (MS Teams, Sharepoint Online, etc);
• Define support procedures for service desk, L2 support;
• Build and provide technical trainings;
• Manage outages (communications, troubleshooting up to resolution);
• Lead the infrastructure projects related to email and/or Office 365 subject (new company onboarding, mailbox migrations, upgrades, configuration changes, etc);
• Represent IT in the business project where an Office 365 integration is needed (from pre-study to delivery);
• Create/maintain technical documentation and provide monthly reportings on service usage (email statistics, Sharepoint, threat dedicated);
• Monitor Office365 Service Health and Office 365 message center;
• Monitor the Azure AD directory synchronization for user and license conflict, manage the Office 365 licenses according to the policy and handle the registration of Enterprise Applications in Azure AD