Office Admin/ job file coordinator

at  SERVPRO of Hamilton Mohawk

SUMMARY

Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports.

NECESSARY EXPERIENCE AND SKILL SET

 two years of business experience  Working knowledge of operating a multi-lined telephone  Superb customer service, administrative, and verbal and written communication skills  Experience in the commercial cleaning and restoration or insurance industry is desired
Job Type: Full-time
Pay: $22.00-$24.00 per hour
Expected hours: 38 – 48 per week

Additional pay:

• Overtime pay

Benefits:

• Dental care
• Extended health care
• On-site parking
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (required)
• Administrative experience: 1 year (required)

Work Location: In perso

1. Receptionist a. Receive and enter lead calls and job referrals (FNOL) b. Perform excellent customer service c. Receive general phone calls and greet visitors d. Document calls for weekly call log report
2. Dispatch and Pending Follow-Up a. Dispatch lead calls and job referrals b. Track pending lead calls and job referral follow-up c. Analyze dispatch report
3. Schedule Tracking and General Administration a. Coordinate production schedule and monitor logistics b. Coordinate on-call schedule c. Perform general administration