Office Administrator/Customer Service

at  Northern plumbing

Office Administration/Customer Service Role
Location: Whitehorse Yukon
Northern Plumbing is growing, and we are looking for a motivated and talented individual to join our team! If you thrive in a dynamic environment and are ready to integrate quickly, this is the perfect opportunity for you.
About the Role
As an Office Administrator and Customer Service Representative, you will play a key role in ensuring our business runs smoothly and our clients receive an exceptional experience. You will assist with a variety of administrative tasks, client communications, and coordination efforts that are essential to our operations.
What We’re Looking For
-Plumbing Knowledge: Either bring some plumbing knowledge with you or be eager to learn quickly to provide professional customer support.
-Customer Service Excellence: You should be skilled at communicating clearly, resolving concerns, and ensuring customer satisfaction.
-Organizational Superstar: Stay on top of permits, client records, and scheduling while maintaining accuracy and efficiency.
-Financial Management: Manage balances owed, follow up on payments via phone and email, and ensure timely invoicing/payments.
-Tech Savvy: Proficiency in QuickBooks for payroll and other administrative tasks is a strong advantage.
Key Responsibilities
-Communicating with clients to schedule services and address inquiries.
-Filing permits and maintaining client records.
-Monitoring and following up on account balances and overdue payments.
-Assisting with payroll management using QuickBooks.
-Supporting the team with general office tasks as needed.
-Getting stock and taking materials to jobsites.
Why Join Northern Plumbing?
-Be part of a supportive and professional team dedicated to high standards.
-Competitive pay and a welcoming work environment.
-5 paids flex days off per year.
Join Northern Plumbing -’’Where Excellence Meets Opportunity’’
Job Types: Full-time, Part-time
Pay: $30.00-$35.00 per hour
Expected hours: 30 – 38 per week

Benefits:

• Paid time off

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Language:

• English (required)

Work Location: In perso

Please refer the Job description for details