Office Administrator / Receptionist

at  AlphaGraphics US605

COMPANY OVERVIEW:

As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.
AlphaGraphics Carmel is actively seeking an Office Administrator / Receptionist to join us full-time.
More than anything, we’re looking for highly collaborative and dependable teammates who are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.
The Office Administrator / Receptionist is the front line of communication for the Business Center and must build rapport with walk-in, phone, and Internet-referred customers; therefore, he or she should have a professional appearance and genuine concern for customers.
While this role is not specifically a design or production role, you will need to be able to conceptualize and communicate optimal design options as well as operate some production equipment at times. Experience with design and/or production at a print or sign shop is preferred.

Specific responsibilities include:

• Accurately processes callers through the phone system. Transferring calls, parking calls on the answering service.
• Identifies the customer and his/her project through a few questions:
• What project are you working on today?
• Do you have an account with us?
• Follows up on estimates and orders.
• Handles cash, check, or credit card transactions and deposits at front counter.
• Notifies customers when order is completed.
• Handles customer complaints, forwards to management when appropriate.
• Maintains front counter cleanliness, preparedness checklist.
• Maintains front counter filing systems.
• Logs new customer contacts for future follow up.
• Takes complete messages for team members.
• Refers customers to inside sales rep when appropriate.
• Interact with clients in person, over the phone, via email, messaging, etc.
• Understand AlphaGraphics’ products, services, capabilities, & pricing.
• AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business