Office Administrator/Receptionist

at  Battlefords Hearing Centers

JOB DESCRIPTION

Battlefords Hearing Centers is a very busy and energetic hearing clinic! We are proud to be locally owned and have over 5 award winning locations in Saskatchewan. Our core philosophy is to do what is best for the client while increasing awareness of the effects of hearing loss and the benefits of hearing devices.

QUALIFICATIONS

• Excellent computer skills
• At least 2 years’ customer service experience
• Clear and strong voice on the phone and in person
• Compassionate, great listener and problem solver
• Organized, detail-oriented, and comfortable working with multiple priorities
  While we appreciate the interest of all applicants, only those selected for an interview will be contacted
  Job Types: Full-time, Permanent
  Pay: $17.00-$24.00 per hour

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount

Schedule:

• 8 hour shift

Education:

• Secondary School (preferred)

Experience:

• administrative assistant: 1 year (preferred)
• receptionist: 1 year (preferred)

Work Location: In perso

Customer Service – first point of contact for our clients and to provide them with the best customer service in the industry:

• Greeting clients
• Answering the telephone
• Answering client queries

Appointments – manage our client appointments and schedule the HP’s appointments:

• Maintaining clinician’s schedules
• Triaging all appointments
• Changing appointments to accommodate client and clinic needs
• Using telephone pathway to book initial client appointments
• Contacting existing clients to schedule appropriate appointments.
• Following protocols associated with the companies Telephone Performance Analysis, including and not limited to training, coaching, and evaluating.

Clinic Appearance – responsible for the general maintenance of our clinics so that they are a first class hearing healthcare centre:

• Daily cleaning and tidying as needed.
• Tidying and organizing Assistive Listening Device (ALD) displays and client waiting area.
• Maintaining and ordering office and clinic supplies.

Hearing Professional and Administrative Support – provide administrative support for the HPs in their respective clinic(s) as well as act as an office administrator for the Hearing Healthcare Centre (HHC):

• Opening and closing the HHC
• Registering all new clients
• Maintaining all paper files including creating, organizing, filing and destroying
• Shipping and receiving
• Tracking all orders through administration system and shipping log
• Preparing orders for fittings
• Assisting with local events as needed
• Understanding and applying all promotions
• Understanding and selling all ALDs

Accounting and Third Party Insurance Support – responsible for processing all sales and tracking all outstanding balances and receivables and third party insurance payments which includes each of the following:

• Assisting with client estimates
• Processing all payments; cash, cheque, post-dated cheques, credit card and debit card
• Completing monthly inventory and accounting controls
• Completing paperwork/forms for third party insurances
• Follow up on billing with third party insurers