Office Administrator

at  Ridall Pest Control

We are seeking a detail-oriented and organized Office Administrator to join our team in a fast-paced, service-focused environment. For over thirty years, our company has been providing high-quality, environmentally friendly pest control services in the Lower Mainland of BC. Specializing in integrated pest management, we prioritize safety and sustainability in resolving structural pest issues. In this position, you will play a key role in scheduling appointments, coordinating with office staff and technicians, and ensuring smooth communication across the team. Your contributions will be essential in supporting daily operations and helping deliver excellent service to our clients.

SKILLS & QUALIFICATIONS:

• CRM Proficiency: Experience with CRM software (PestPac preferred) for scheduling, reporting, and customer management.
• Microsoft Office Suite: Proficient in Microsoft Word, Excel, and Outlook.
• Customer Service: Strong verbal and written communication skills, with the ability to engage with clients and resolve concerns effectively.
• Attention to Detail: Ability to conduct thorough property inspections and provide accurate pest control solutions.
• Sales Skills: Comfortable with upselling services and converting leads into long-term, recurring business.
• Education: Secondary school diploma (preferred).
• Work Eligibility: Ability to commute to Burnaby, BC (required).

· Scheduling & Service Coordination: Manage and organize schedules for pest control services, ensuring that appointments are booked, confirmed, and executed in a timely and efficient manner.
· CRM Management: Utilize CRM software (PestPac) to maintain and update client records, track service history, generate reports, and assist with customer inquiries. Ensure data accuracy and consistency.
· Client Communication & Support: Serve as the primary point of contact for clients, addressing questions, providing quotes, and coordinating service visits. Ensure that clients are informed about service details and upcoming appointments.
· Sales Support & Account Management: Assist with sales inquiries, provide follow-up on leads, upsell services to existing clients, and help convert one-time service requests into ongoing contracts.
· Compliance & Safety Monitoring: Ensure that all service scheduling and documentation align with company policies and industry standards for safety and compliance.
· Team Collaboration: Support field technicians and service teams by coordinating schedules, resolving scheduling conflicts, and ensuring that operational processes run smoothly.
· General Office Administration: Provide administrative support as needed, including managing office supplies, handling client queries, and assisting with other office-related tasks to maintain smooth day-to-day operations.