Office Assistant 2024-01530

at  State of Wyoming

GENERAL DESCRIPTION:

Provide the highest standard of customer service while performing various administrative and clerical duties, which assist in the agency’s operations and processes.
Human Resource Contact: Michelle Johnson / Michelle.johnson@wyo.gov

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.

• Processes and reviews routine paperwork and/or enters data into a department log or database.
• Maintains department records system, including filing, scanning, retrieving, archiving documents, researching files, etc.
• Greets and directs a high volume of visitors, deliveries, and the general public.
• Makes calls and answers telephones and may route calls to appropriate staff.
• With appropriate information, responds to requests for information, makes referrals, and resolves customer complaints. This may involve research or agency-specialized knowledge.
• Performs fiscal functions such as payment and tracking of economic & social services providers.
• The specialized nature of the job may be required to train/guide others in an agency-specific process

KNOWLEDGE:

• Knowledge of word processing, spreadsheet, and email programs.
• Knowledge of reviewing and editing documents for accuracy and completeness.
• Knowledge of methods used to deal with the public tactfully.
• Knowledge of telephone etiquette and coordinating telephone and visitor traffic.
• Knowledge of preparation of records, reports, and correspondence.

EDUCATION:

High School Diploma

EXPERIENCE:

0-2 years of progressive work experience (typically in Business Office Communications)
OR

EDUCATION & EXPERIENCE SUBSTITUTION:

1-3 years of progressive work experience (typically in Business Office Communications)

• Processes and reviews routine paperwork and/or enters data into a department log or database.
• Maintains department records system, including filing, scanning, retrieving, archiving documents, researching files, etc.
• Greets and directs a high volume of visitors, deliveries, and the general public.
• Makes calls and answers telephones and may route calls to appropriate staff.
• With appropriate information, responds to requests for information, makes referrals, and resolves customer complaints. This may involve research or agency-specialized knowledge.
• Performs fiscal functions such as payment and tracking of economic & social services providers.
• The specialized nature of the job may be required to train/guide others in an agency-specific proces