Office Associate

at  St Elizabeth HealthCare

JOB SUMMARY:

Provide customer-focused service and provide support to patient flow in a unit or department to include: 1) patient registration, 2) patient scheduling, 3) patient billing, 4) pre-certification (collect insurance information; receipt of co-pays or bill payments), 5) medical records retrieval, release, or collection, and 6) data entry. Responsible for routine problem resolution, assistance with patient flow coordination, and initiation of follow-up with appropriate staff as needed.
Adheres to St Elizabeth Healthcare and unit/department practice-specific policies and procedures, including work rules pertaining to time and attendance. Follows applicable safety steps to ensure safety for self, patients, and required for compliance with St. Elizabeth Healthcare, state, and federal standards.
Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

REGISTRATION & PRE-CERTIFICATION

• Provide courteous, respectful, and helpful service to patients, visitors, staff, and physicians seeking information and/or treatment: office, phone, email communications.
• Responsible for the patient registration process (check in and check out) for a unit or department.
• Assist patients with forms obtaining all necessary insurance information and signatures as needed.
• Obtain pre-certification and/consent for services and billing.
• Monitor and follow-up on additional pre-authorizations for on-going patient services needed.
• May collect co-pay/co-insurance/deductible based on insurance plan(s).
• Specifically, answering phones, assisting patients with questions and problems, and accepting/relaying messages.
• Ensures compliance with federal, state, and local laws and regulations pertaining to patient privacy and confidentiality, i.e., HIPPA laws.

EDUCATION, CREDENTIALS, LICENSES:

• HS Graduate or GED
• Secretarial related courses
• BLS required for Cardiac Rehab and Surgery Centers

SPECIALIZED KNOWLEDGE:

• Medical terminology
• Computer fluency/literacy
• Communication skills (verbal and written)
• Maintain patient confidentiality
• Organization and prioritization skills

KIND AND LENGTH OF EXPERIENCE:

• 1 year related experience in a medical office setting including:
• Customer service/receptionist/ registration
• scheduling
• filing
• telephone etiquette
• patient billing
• computer service

FLSA STATUS:

Non-Exempt
Right Career. Right Here. If you’re looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you’ll take pride in the level of care we offer our community