Office Clerk

at  Mid Michigan Community Action Agency

General Responsibilities:

• Provide administrative secretarial duties and tasks.
• Protect the privacy of customers and hold in confidence all information obtained in the course of service.
• Provide quality professional customer service at all times.

Essential Duties and Responsibilities:

• Greet visitors or walk-ins, secure necessary information to refer them to appropriate staff or programs.
• Handle multi-telephone system calls and route the calls to appropriate staff.
• Complete or collect all required program documentation with accuracy, consistency, and compliance.
• Participate in personal and professional development activities, including staff meetings, conferences, training opportunities, as identified and approved by supervisors.
• Travel throughout service area as needed.
• Perform other duties as assigned.

Education and Experience Qualifications:

• Must possess a minimum of a High School diploma or equivalent.
• Experience in human services, specifically with low-income populations, preferred.

Additional Requirements:

• Ability to solve practical problems and deal with a variety of situations.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or other form.
• Must have proficient computer skills (Word, Excel, Outlook, PowerPoint, & Internet)
• Demonstrated communication skills both oral and written.
• Must be highly organized and people oriented.
• Successful clearance of DHHS Central Registry and criminal history record check.
• Must have reliable transportation, valid driver’s license, provide proof of insurance, and pass MMCAA’s “Insurance Carriers” driving record review/motor vehicle check.
• Must comply with Agency smoke free and drug free policies.
• Understand the importance of daily work attendance.

General Responsibilities:

• Provide administrative secretarial duties and tasks.
• Protect the privacy of customers and hold in confidence all information obtained in the course of service.
• Provide quality professional customer service at all times

Essential Duties and Responsibilities:

• Greet visitors or walk-ins, secure necessary information to refer them to appropriate staff or programs.
• Handle multi-telephone system calls and route the calls to appropriate staff.
• Complete or collect all required program documentation with accuracy, consistency, and compliance.
• Participate in personal and professional development activities, including staff meetings, conferences, training opportunities, as identified and approved by supervisors.
• Travel throughout service area as needed.
• Perform other duties as assigned