Office Clerk

at  NorWest Coop Community Health

Office Clerk, 1.0 EFT, Permanent
NorWest Co-op Community Health is a non-profit community-based health care agency in the Inkster area. The Primary Care Team is an interdisciplinary collaborative team that provides a wide range of health-related services including primary health care, episodic care, counselling, education/health promotion to clients living in the Inkster/Seven Oaks community and beyond. The Primary Care Team also supports the many services offered by NorWest including at our resource’s centers, Teen Clinics, Youth Hub, food center, and satellite primary care clinics among other services and programs.
The primary focus of this position is to provide day-to day administrative support to the Director of Primary Care.

QUALIFICATIONS

• Post-secondary education in an administrative field, preferably in a healthcare program including a medical terminology course.
• Minimum three years related experience providing administrative support in a healthcare environment.
• Proven organizational, multi-tasking and priority management skills and ability to work autonomously.
• Demonstrated high level of proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint); expertise in Publisher and One Note is an asset.
• Experience with electronic medical records (EMR) systems, including scheduling. Accuro experience an asset.
• Ability to take initiative and to work independently.
• Responsible, respectful, professional, organized, ethical and efficient with demonstrated ability to meet deadlines and honor commitments.
• Good judgment and problem-solving abilities.
• Comfortable to work in an ambiguous and dynamic environment.
• Ability to work collaboratively within a diverse team environment.
• Excellent interpersonal skills as necessary to interact and engage positively and effectively with individuals and groups.
• Excellent transcription, editorial and proofreading skills and extreme attention to detail.
• Ability to communicate effectively in English both written and verbally.
• Experience developing and maintaining administrative procedures and systems.
• Excellent transcription, editorial and proofreading skills and extreme attention to detail.
• Ability to maintain strict confidentiality and act with discretion with sensitive and confidential assignments with tact and diplomacy.

• Provide direct administrative support to the Director of Primary Care including, but not limited to:
• Assist with recruitment, orientation and onboarding tasks and activities for staff and students
• Meeting support (agendas, minute taking, scheduling room booking, invitations to participants, room/equipment setup); including planning and organizing larger meetings and events, such as staff retreats and planning sessions
• Organize and maintain Director’s schedule
• Compiling data and other material
• Preparing reports and presentations
• Recurring and ad-hoc project work such as budget and expenditure tracking, quality improvement, chart audits, accreditation
• Maintaining records & files
• Ad-hoc projects and research, as required
• Proactively managing providers’ schedules by reviewing potential conflicts, entering time off while ensuring adequate team coverage per established protocols
• Work with Primary Care Assistants to configure schedules for newly hired staff
• Ensuring clinic and program coverage
• Support the Primary Care team in the use of Accuro, eChart, Microsoft Office programs, printing/scanning/faxing and basic workstation/laptop configuration by:
• Acquiring and maintaining knowledge including updates and enhancements
• Create/remove user accounts and groups, maintain access rights and permissions as authorized by the Director of Primary Care
• Other responsibilities as assigned