Office Coordinator Clerical at Cleveland Clinic

, , United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Answering Phones, Triage Calls, Schedule Appointments, Schedule Diagnostic Testing, Schedule Surgical Procedures, Obtain Referral, Obtain Authorizations, Maintain Physician Calendar, Administrative Duties, Patient Issue Resolution, Relay Phone Messages, Calendar Management, Meeting Arrangements, Travel Arrangements, Retrieve Lab Reports, Verify Patient Demographics

Industry

Hospitals and Health Care

Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Office Coordinator Clerical Location Port St Lucie Facility Saint Lucie West Med Center Department St Lucie West Facility Admin-Cleveland Clinic Martin Health Job Code 000668 Shift Days Schedule 8:00am-4:30pm Job Summary Job Details Join the Cleveland Clinic Florida team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Exceptional care is a team effort — both at the bedside and in the office. Even if you’ve never considered healthcare as the next step, you will find there are many paths to creating a career centered on what matters most to you. By joining the team as an Office Coordinator Clerical, you will work on the Ambulatory Support team answering phones for the ambulatory physicians’ offices. You will have exposure to a variety of specialties across the facility, and opportunities to grow and expand your skills across the various environments over time. A caregiver in this position works Monday-Friday from 7:45AM – 4:15PM. After completion of 90-days of on-site training at the St. Lucie West Medical Center, this caregiver will work remotely from home. Living within a commutable distance to St. Lucie West in the event of power or connection issues at your home location is required. A caregiver who excels in this role will: Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referral/authorizations, maintain physician calendar and other administrative duties. Support clinic operations by direct involvement with the physician(s) and nurse(s). Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments. Work through and solve patient issues professionally and in a timely manner. Take and relay phone messages for the respective area in a clear and concise manner in accordance to CCF policy. Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed. Ensure all patients are rescheduled relating to physician out days in a timely manner. Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed. Verify and update patient demographics and insurance information. Identify whether patients need a referral and/or authorization and obtain referral and/or authorization when necessary. Obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module. Input reasons for all visits on all appointments. Ensure same day add-on appointment is communicated to appropriate department personnel and authorization is secured. Complete and deliver surgery packets to OPS and Access Plus. Maintain complete and up-to-date documentation and files, including product and service quotes. Minimum qualifications for the ideal future caregiver include: High School Diploma or GED Two years of clerical, customer service or other relevant experience Knowledge of medical terminology gained through experience or formal course work Basic math skills, such as addition, subtraction, multiplication, division and percentages Strong computer skills and working knowledge of Microsoft applications and email software Typing competency with the ability to format, spell, punctuate, edit and proofread Preferred qualifications for the ideal future caregiver include: Medical office or insurance experience Physical Requirements: Ability to perform work in a stationary position for extended periods Ability to operate a computer and other office equipment Ability to travel throughout the hospital system Ability to communicate and exchange accurate information In some locations, ability to move up to 10 pounds Personal Protective Equipment: Follows Standard Precautions using personal protective equipment as required for procedures. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/ Please review the Equal Employment Opportunity poster. Cleveland Clinic is pleased to be an equal employment opportunity employer. We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.

Responsibilities

The Office Coordinator Clerical will primarily support ambulatory physicians' offices by answering phones, triaging calls, scheduling appointments and procedures, obtaining necessary referrals/authorizations, and maintaining physician calendars. This role also involves supporting clinic operations by facilitating patient access, resolving patient issues professionally, and ensuring timely rescheduling related to physician absences.