Office Coordinator House of Mercy

at  MercyOne

MINIMUM KNOWLEDGE, SKILLS AND ABILITY REQUIRED:

• Associate or bachelor’s degree preferred.
• Two to three years administrative and/or business/office operations experience required.
• Knowledge of professional office practices, strong organizational skills, with ability to

prioritize work on an ongoing basis.

• Knowledge of Microsoft products (e.g., word; excel).
• Proof of completion of Mandatory Reporter abuse training specific to population served within thirty (30) days of employment.

• Greets and assists clients/visitors (crisis, walk-ins., etc.) and ancillary personnel entering the facility in order to provide assistance.
• Maintains positive consumer relations with all persons entering the facility monitoring client/visitor behavior and immediately involving clinical staff/management when necessary/appropriate.
• Answers incoming calls in a prompt and professional manner, routing all calls to their appropriate destination. Performs phone triage and appointment scheduling for treatment staff. Responsible for collecting accurate information required for the registration of persons served.
• Assists clients in completing intake/registration forms and release of information authorizations.
• Knowledgeable concerning the programs and services offered by House of Mercy.
• Enhances programming/services through the efficient and effective exchange of ideas and information with others.
• Conveys customer dissatisfaction to supervisor immediately.
• Keeps the facility reception and waiting areas visibly neat.
• Sorts all incoming department mail and routes to appropriate staff/areas and other office

based or clerical tasks.

• Promotes the mission and common purpose of House of Mercy with enthusiasm, makes positive first impressions, and inspires the cooperation of others.
• Demonstrates effective communicative skills: uses proper telephone techniques and etiquette, responds promptly and courteously to inquiries, smiles genuinely and often, takes complete and accurate messages, monitors the arrival/departure of guests, greets people in a warm and friendly manner, conveys a willingness to help, and displays an interpersonal regard for others.
• Explains and enforces House of Mercy policies without creating negative reactions.
• Knowledgeable regarding the location of organizational units, functions, and key facility personnel.
• Expresses information to individuals or groups effectively, taking into account the audience and nature of the information. Listens to others and responds appropriately.
• Achieves results in emergency situations by maintaining composure while following established procedures and coordinating response; contact proper authorities (i.e. EMS, fire dept., law enforcement; etc.) when deemed necessary.
• Makes practical suggestions to increase House of Mercy’s professional image and effectively applies new concepts and approaches.
• Retrieves information from automated files to respond to queries from a variety of sources by typing correct password keys, information masks or special alpha number string formats on computer strings.
• Inputs, updates, requests, transmits and queries information from a variety of sources to maintain current accurate records or to access databases for information.
• Compiles employee and financial data necessary for annual and other reports (i.e. grant expenditures, restricted funds, daily census, etc.) through the use of word processing, spreadsheets, and database applications.
• Displays a high level of initiative, effort and commitment towards completing assignments efficiently. Works with minimal supervision. Demonstrates responsible behavior and attention to detail.