Office Manager, Band 4- Continence Service (Adult)

at  Gloucestershire Hospitals NHS Foundation Trust

• To provide and receive complex confidential information from all healthcare professionals including hospital secondary and primary care and residential home care staff. - To be an effective negotiator on sensitive or contentious issues, this may require tact and persuasive skills to agree compromise outcomes. - Deal with telephone enquiries; frequently be the first line telephone contact in frustrated /angry situations. - Identify urgent from non-urgent post - Ability to exercise judgement in sensitive confidential areas when dealing with patients, carers and healthcare staff.
  Helping with non-clinical advice relating to the home delivery service, referrals onto the CNSs and ensuring accurate records are kept. - Managing the office needs and requirements effectively including stationery, essential office equipment and specialist clinical products used by the CNSs to maintain a high quality service. - Be responsible for the processing of invoices including photocopying documentation and follow up of payments - Selecting, training and supervising non-clinical staff including new starters or less experienced staff (including agency) on the running procedures of the Service, including ordering continence supplies, and any other related IT skills, as required by the service - Represent for the Lead of Service when required, liaising with local health organisations such as Integrated Care Board (ICB) , developing strategies for the service on issues such as computer systems, expanding or changing services, both short and long-term service demands

Please refer the Job description for details