Office Manager - Dispatcher

at  WELLDONE MECHANICAL SERVICES

QUALIFICATIONS / SKILLS:

• 5 + years of office administration or management experience
• Excellent communication and interpersonal skills
• Willingness and ability to adapt, stay calm under pressure and work with a wide range of personalities
• Proficient in using multiline phones, text messaging and email
• Able to type 40+ WPM
• Experience using a CRM/ERP, or cloud-based operating system; we use BuildOps
  We are an Equal Opportunity Employer and value:
  Humility: Actively pursues learning and improvement, values input from others, and demonstrates openness to acknowledging and learning from mistakes.
  Coachability: Possesses a keen desire and capability to acquire new knowledge and skills.
  Caring: Demonstrates a strong commitment to their work, displaying kindness and support towards colleagues and peers

• Providing positive leadership of the office including:
• Oversight of site-specific safety and training requirements
• Oversight of COR certification for branch
• Ordering office supplies
• Coordinating team events
• Direct point of contact for our customers, vendors, etc.
• Overseeing schedule for our technicians
• Answering incoming calls and making outbound calls
• Liaison between our customers and service technicians and ensuring accurate and timely communication
• Gather essential information and enter data into our operating system BuildOps in “real time” while communicating with customers
• Respond to incoming customer inquiries via telephone and emails in a timely manner
• Scheduling service and maintenance appointments
• Prioritizing incoming service requests and dispatching technicians
• Audit paperwork and job tickets, and providing feedback as necessary
• Checking timesheets
• Purchaser orders
• Checking GPS for location and best routes