Office Manager

at  Unicity USA Inc

Company Overview:
Unicity is dedicated to developing innovative, science-based products and programs that promote metabolic health and improve the quality of life for people everywhere. For over 30 years, Unicity has been committed to creating high-quality products that provide the vital nutrients your body needs. With cutting-edge technology, a meticulous process, and a mission to Make Life Better, Unicity is paving the way for a better tomorrow.
Job Title: Office Manager

Key Skills:

• Strong communication, problem-solving, and decision-making skills.
• Research capability.
• Adaptability.
• Customer-oriented mindset.
• Ability to work effectively as part of a team.
• Coaching and training skills.

Requirements:

• 2+ years of experience in a leadership role.
• 2+ years of experience in a customer service role.

Preferred Qualifications:

• Previous experience in Multi-Level Marketing (MLM) companies.
• Bachelor’s degree in Business Administration or a related field.
• Experience in training and coaching.
• Previous experience overseeing and managing product inventory.

Responsibilities:

Customer Service Management:

• Oversee and manage all customer service operations, ensuring timely and effective resolution of customer inquiries, issues, and complaints.
• Train, mentor, and supervise customer service representatives to deliver excellent service and maintain a high level of customer satisfaction.
• Develop and implement customer service policies, procedures, and standards to enhance the overall customer experience.

Office Management:

• Manage day-to-day office operations, including administrative tasks, scheduling, and procurement of office supplies.
• Coordinate office activities and ensure the smooth functioning of office equipment and facilities.
• Maintain organized filing systems, both physical and digital, for efficient retrieval of documents and records.

Warehouse Supervision:

• Supervise staff in receiving, storing, and dispatching products, ensuring accuracy and efficiency in inventory management.
• Implement safety protocols and procedures to maintain a safe working environment in the warehouse.
• Oversee inventory control measures, conduct regular stock audits, and manage inventory levels to optimize storage space and minimize discrepancies.

Team Leadership and Development:

• Provide leadership and guidance to a diverse team, fostering a positive work culture and promoting teamwork and collaboration.
• Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for employee development and training.
• Cultivate a supportive and motivating work environment that encourages employee engagement and retention.
• Maintain thorough communication with Sales Directors and VPs regarding office activities and insights into how Unicity can improve.

Continuous Improvement:

• Identify process inefficiencies and bottlenecks within customer service and warehouse operations, and develop strategies for improvement.
• Implement innovative solutions and best practices to enhance productivity, reduce costs, and increase customer satisfaction.
• Stay updated on industry trends, market dynamics, and customer preferences to adapt strategies and deliver exceptional service.

Job Details:

• Schedule: Office will be open from Monday to Saturday. Flexibility is required to meet customer needs.

Please refer the Job description for details