Office of IT Infrastructure- Systems Administrator 2- ITP041- PG M-

at  State of Georgia

Job Summary:
Under general supervision, installs, configures, and supports a local area network, wide area network, internet system, computers, desktops and/or mobile devices. Performs necessary maintenance to support network availability.

Primary Duties & Responsibilities:

• Under limited supervision: Assumes responsibility for most projects.
• Works with team in the software/hardware support to an enterprise network environment.
• Implements, maintains, and monitors various network hardware/software systems.
• Provides technical assistance to computer users and vendors.
• Provides technical guidance to other members of the team.

ENTRY QUALIFICATIONS:

• High school diploma/GED and one (1) year of experience at the lower-level Systems Administrator 1 (ITP040) or position equivalent.

Agency Specific Qualifications:

• Demonstrated experience understanding and applying procedures and policies related to information technology.
• Demonstrated experience facilitating team building by encouraging cooperation and trust.
• Possesses knowledge of Layer 2 and Layer 3 switched and routed networks.
• Work experience in multi-user systems and/or network administration.
• Demonstrated experience evaluating customer requests and identifying current system requirements to recommend solutions.
• Demonstrated experience developing strategies using new technology to manage and improve network environment.
• Demonstrated experience conducting network testing or quality review.
• Demonstrated experience in technology assessment.
• Demonstrated experience developing creative options for problem solving.
• Demonstrated experience independently managing multiple assignments.
• Demonstrated strong customer service orientation, anticipating and meeting the needs of clients in a time sensitive environment.
• Experience negotiating to find mutually acceptable solutions.
• Demonstrated excellent oral and written communication skills.

AGENCY PREFERRED QUALIFICATIONS:

• Knowledge of the development, configuration, and maintenance of complex multi-vendor switched and routed networks using OSPF, BGP, MPLS, and Segment Routing.
• Experience maintaining and troubleshooting Layer 2 and Layer 3 switched networks, VoIP systems, Wireless Infrastructure, and Firewalls.
• Possession of a current CCNA Cisco Certification or higher.

• Under limited supervision: Assumes responsibility for most projects.
• Works with team in the software/hardware support to an enterprise network environment.
• Implements, maintains, and monitors various network hardware/software systems.
• Provides technical assistance to computer users and vendors.
• Provides technical guidance to other members of the team