Office Operations Manager

at  Orkin Pest Control

As a growing company that continues to promote from within, we are looking to add another A+ Player to our team.
We are a company with an intentional culture that operates on EOS.

Qualifications:

• Minimum of 5-year customer service experience required
• Minimum of 3-year team supervision and leadership experience required
• High degree of professionalism with exceptional follow-up and organizational skills
• Flexibility in a multi-managed working environment
• Ambitious, results-driven, and not afraid of healthy competition
• Resourceful and able to learn new products, services, and processes quickly
• Strong facilitation and team skills
• Ability to write clear, concise communications: excellent grammar, spelling, and editing skills
• Associates degree required, Bachelors degree preferred
• Qualified candidates must pass a background check and drug screenin

• Deliver first class customer service while interacting with various types of clients, vendors, and co-workers
• Ensure that company policies and procedures are followed
• Hire and train new employees and provide ongoing training with constructive coaching for all front office employees
• Track and submit weekly time records for front office employees
• Track vacation and personal time off for all employees
• Oversee client invoicing, collections, and special billing
• Establish, receive, and record client payments and credit card payments
• Schedule, organize, and route work for optimum efficiency
• Generate, manage, and follow up on inbound lead sources
• Obtain and audit source documents for accuracy
• Prepare and manage client accounts with accurate data, contact information, updates, and activities
• Acquire new clients and generate revenue by offering solutions and closing business over the phone
• Energize Inside Sales Team and oversee monthly sales competitions, goals, and incentives while achieving individual sales goals
• Provide first person problem resolution for external and internal clients
• Keep leadership informed of staffing levels and any personnel issues
• Assist in implementing new projects, procedures, guidelines, and training
• Lead and implement approved projects and ensure timely completion
• Complete special projects and other administrative duties as assigned

Qualifications:

• Minimum of 5-year customer service experience required
• Minimum of 3-year team supervision and leadership experience required
• High degree of professionalism with exceptional follow-up and organizational skills
• Flexibility in a multi-managed working environment
• Ambitious, results-driven, and not afraid of healthy competition
• Resourceful and able to learn new products, services, and processes quickly
• Strong facilitation and team skills
• Ability to write clear, concise communications: excellent grammar, spelling, and editing skills
• Associates degree required, Bachelors degree preferred
• Qualified candidates must pass a background check and drug screening