Office Services Coordinator

at  Family Insurance Solutions

Experience & Educational Qualifications

• 3+ year’s prior reception and office administrative experience, ideally in a corporate office environment
• Flexible ‘can do’ attitude
• First Aid qualification, or willingness to obtain
• Proficient computer skills, including Word, Outlook and Excel. Nice to have a working knowledge of Office 365.
• Excellent written and verbal communication skills with an adeptness in negotiation
• Proven time management and organizational skills
• Professional, friendly and courteous in all interactions
• Perform well in a busy operation and remain calm under pressure
• Demonstrated ability to handle a medium volume of calls in a busy office environment
• Proven problem-solving abilities; able to trouble shoot difficult customer service calls
• Able to work independently, set and meet deadlines and achieve goals
• Have a strong customer service orientation
• Possess discretion and ability to manage confidential information
• Ability to meet business objectives and be a value-added team player
• Experience in a reception and office administration role in a busy corporate environment.
• Completion of secondary school is required

LOVE WHAT YOU DO

Family is part of Definity, a Canadian, multi-channel, property, and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience for those who count on us. We’re proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance.
To us, a seamless user experience is as important as the people behind it. That’s why we hire the most service-oriented individuals in BC and empower them with the tools they need to wow both our broker network and their clients. If a vibrant atmosphere with great people and an ambitious culture sound like your kind of fit, apply to join us today.
Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.
Family offers flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

WHAT CAN YOU EXPECT IN THIS ROLE?

The Office Services Coordinator provides reception and operational support for Family Insurance Solutions Inc. and reports directly to the Manager, Human Resources. The Office Services Coordinator plays a key role by providing a positive first impression of our company to our customers and provides an advanced level of operational support requiring strong initiative and judgment.
The full job description will be provided at interview.
Responsibilities

WHAT YOU BRING TO THE ROLE?

Experience & Educational Qualifications

• 3+ year’s prior reception and office administrative experience, ideally in a corporate office environment
• Flexible ‘can do’ attitude
• First Aid qualification, or willingness to obtain
• Proficient computer skills, including Word, Outlook and Excel. Nice to have a working knowledge of Office 365.
• Excellent written and verbal communication skills with an adeptness in negotiation
• Proven time management and organizational skills
• Professional, friendly and courteous in all interactions
• Perform well in a busy operation and remain calm under pressure
• Demonstrated ability to handle a medium volume of calls in a busy office environment
• Proven problem-solving abilities; able to trouble shoot difficult customer service calls
• Able to work independently, set and meet deadlines and achieve goals
• Have a strong customer service orientation
• Possess discretion and ability to manage confidential information
• Ability to meet business objectives and be a value-added team player
• Experience in a reception and office administration role in a busy corporate environment.
• Completion of secondary school is required.

This position may involve occasional heavy lifting of office supplies and other office-related equipment (up to 30 lbs.). This is an onsite role located at our 1055 West Georgia St, Vancouver location.

PAY RANGE FOR THIS ROLE IS $40,200 - $69,400

Actual salary for the role may vary depending on the work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the company’s discretion and subject to individual and company performance.
We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

What’s in it for you?

• Company share ownership program
• Retirement savings program with company-matched RRSP contributions
• Generous time away, including vacation, personal leave, and birthday leave.
• Paid volunteer days and company matching on charitable donations.
• Competitive salary and benefits, including educational resources, tuition assistance, and paid time off to study for exams.
• Focus on inclusion with employee groups, access to BIPOC counsellors, access to programs for working parents.
• Wellness and recognition programs
• Discounts on products and services

You must be legally entitled to work in Canada. Qualified candidates are asked to please submit a cover letter outlining their suitability for this opportunity and a copy of their resume as a single document.
We would like to thank all candidates for showing interest in this role and our company; however, only those selected for further consideration will be contacted.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: accommodationrequest@familyins.co