Office Supervisor

at  North Coast Medical Supply LLC

ABOUT OUR COMPANY

Advanced Diabetes Supply® was founded on the bold principle of creating a knowledgeable, reliable and demonstrably superior diabetes supply company. Our approach, coupled with a commitment to service and innovation, has catapulted Advanced Diabetes Supply® to a national leader in the industry. Creating high-performance, adaptive teams requires a relentless commitment to hiring the best. We strive to maintain a casual, fun environment whenever possible, but we don’t just play around. We work hard every day to provide a positive work culture and respectful atmosphere. The standards we set for ourselves are high, and we love to be challenged! If you enjoy working in a collaborative environment, have a passion for excellence and a bias for action, we may be just what you’ve been looking for.
Interested in learning more about our company and its culture? Visit us at www.northcoastmed.com

POSITION SUMMARY

The Office Supervisor is responsible for ensuring their assigned satellite office adheres to all applicable state, federal, and other regulatory guidelines. The Office Supervisor appropriately responds to external/internal audits and assists management with coordinating on-site inspections from regulatory bodies. The Office Supervisor will work within the scope of responsibilities as dictated below with guidance and support from our A/R & Collections and Compliance leadership teams.

OTHER REQUIREMENTS

• Candidates must successfully pass a background check.
• Candidates must be able to provide proof of eligibility to work in the United States.

Requirements:

• High School diploma or equivalent
• Knowledge of insurance billing and processing claims
• Medicare claims and/or audit experience desired
• Familiarity with a variety of auditing & appeals processes and procedures
• Familiarity with healthcare compliance issues, including HIPAA privacy rules & requirements
• Proficiency in basic math and business calculations
• Working knowledge of computer/data entry with the ability to learn new systems
• Basic level of MS Office proficienc

ESSENTIAL FUNCTIONS

• Initiates calls to outside partners such as physicians or government payers.
• Assists patients requiring assistance with medical supplies/orders.
• Updates system records per Compliance department procedures.
• Places inventory replenishment orders and maintains local inventory.
• Prints packing slips and labels; accurately packs and ships inventory. Electronically sends tracking numbers to corporate headquarters.
• Sorts and forwards mail to corporate headquarters.
• Receives phone inquiries from clients.
• Hosts periodic site visits by clients.
• Communicates status updates to direct supervisor with appropriate urgency (minimum weekly).
• Monitors all office signage, licenses, and expiration dates.
• Maintains a good working relationship with building/property manager.
• Assists other departments with patient processing or other patient issues as needed.
• Adheres to all policies and procedures related to providing consistent, superior customer/patient care.
• Complies with HIPAA rules, appropriately safeguarding PHI or other private & confidential information.
• Adapts quickly to frequent process changes and improvements.
• Is reliable, engaged, and provides feedback as to improve processes and policies.
• Attends all department, team, and company meetings as required.

OTHER RESPONSIBILITIES

• May perform any additional responsibilities or special projects as required.
• Duties and responsibilities may be subject to change based upon the needs of the department.

Requirements:

• High School diploma or equivalent
• Knowledge of insurance billing and processing claims
• Medicare claims and/or audit experience desired
• Familiarity with a variety of auditing & appeals processes and procedures
• Familiarity with healthcare compliance issues, including HIPAA privacy rules & requirements
• Proficiency in basic math and business calculations
• Working knowledge of computer/data entry with the ability to learn new systems
• Basic level of MS Office proficiency