OFFICE SUPPORT STAFF - MUHR

at  Volunteers of America Northern Rockies

SUMMARY/OBJECTIVE

The Office Support Staff provides administrative/clinical support to patients and the treatment team. The Office Support Staff is the first point of contact for visitors to the facility, providing information and maintaining positive relationships with referral sources and community partners.

REQUIRED EDUCATION, EXPERIENCE, OR ELIGIBILITY QUALIFICATIONS

• High School Diploma or GED
• Must possess and maintain a valid drivers license
• Must obtain and maintain valid certifications for the following training within the first 30 days of employment. (Training for certification will be offered in the house)
• CPR / First Aid
• Mental Health First Aid

PREFERRED EDUCATION AND EXPERIENCE

• Two or more years working with people experiencing mental illness and/or substance use problems
• Two or more years working with people who are actively experiencing a crisis
• Two or more years working with people in a residential service environment

• Answer multi-line phone system
• Schedule clients for appointments
• Inform clients of required documentation needed for their appointments
• Ensure patients complete all paperwork and all intake/discharge processes are completed
• Process client contact and insurance information changes
• Provide administrative support for all written correspondence
• Process payments from clients
• Prepare and complete office reports/projects as assigned by supervisor specific to job position (e.g., prebilling and insurance audits)
• Other duties as assigned