Officer, Client Branch and Campus Support

at  Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
We are recruiting to fill the position below:

JOB DESCRIPTION

• To provide an operational User, Branch Support & Rollout (UBSR) structure to ensure that general IT problem in the branches and regions are resolved promptly and efficiently.
• The operational support includes first & second level support on user’s workstations, file/print servers, IT peripherals, SCCM servers, LANs and communication equipment.
• Ensuring that all incidents are responded to, actioned and resolved within the required MTTR in the SLAs.

QUALIFICATIONS

• B.Sc IT, Computer Science or any related field.
• Minimum of 1-2 years of post qualification experience in a similar or related position.
• IT professional certification/qualification would be an added advantage.

Behavioural Competencies:

• Interacting with People
• Exploring Possibilities
• Developing Expertise
• Establishing Rapport
• Thinking Positively

Technical Competencies:

• IT Operations
• IT Systems
• Technical Analysis
• IT Knowledge
• Change Management

Please refer the Job description for details