Officer, Contact Centre, Stanbic IBTC Pension Managers

at  Standard Bank

Job Overview
Business Segment: Insurance & Asset Management
Location: NG, LA, Lagos, Adetokunbo Ademola Street
Job Type: Full-time
Job Ref ID: 80380809
Date Posted: 9/24/2024
Job Description
The Contact Center Officer is responsible for ensuring that the needs of clients who call into the center, both existing and prospective are adequately satisfied. The Contact Center officer is responsible for interpreting and articulating (communicating) the Company’s policies, products, and services in conjunction with the Company’s executive management, and carrying out these functions on a day to day basis. The Contact Center officer acts as an interface between members of the public and the Company. The Contact Center Agent is the platform through which information is received and passed from the public to the Company.
Qualifications
Minimum of B.sc in Arts or Social Science
Minimum of two (2) Nigerian Languages (Languages must be stated in cv)
Minimum of 2 years post nysc work experience
Additional Information
Technical Competencies
Query Resolution
Active Listening
Strategic Planning and Reporting
Behavioral Competencies
Upholding Standards
Resolving conflict
Generating Ideas
Completing Tasks
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.z

Please refer the Job description for details