Officer, Control Room

at  IHS Towers

Company Description
IHS Towers is one of the largest independent owners, operators, and developers of shared telecommunications infrastructure in the world by tower count and is the only towerco solely focused on the emerging markets. The Company has more than 40,000 towers across its 11 markets, including Brazil, Cameroon, Colombia, Côte d’Ivoire, Egypt, Kuwait, Nigeria, Peru, Rwanda, South Africa, and Zambia. For more information, please visit: www.ihstowers.com
Job Description

JOB SUMMARY

Provide 24/7 support to security operations by receiving, processing, and/ or acting on security reports and requests in line with the company’s policies and processes.

QUALIFICATIONS

• HND/ Bachelor’s degree in any relevant discipline.
• +2-3 years’ relevant experience in security operations.
  Additional Information

ORGANIZATIONAL COMPETENCIES

Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
Boldness - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

• Receive and escalate emergency/ distress calls from staff and/ or regional offices.
• Register staff for time and attendance monitoring.
• Prepare task reports.
• Assist in information gathering by monitoring diverse sources, including the internet, police reports, news media, regional security field reports, etc.
• Collaborate with Fleet team on journey management activities as required.
• Collaborate with Travel & Immigration team on travel & immigration activities as required.
• Provide drivers with information on safe routes to destination.
• Coordinate pick-up and drop-off of visitors with pilot.
• Monitor CCTV screens.
• Administer end-to-end provision of access cards by documenting staff and visitors’ details, printing staff ID cards and visitors’ passes, attending to staff complaints related to access ID, and maintaining a record of cards and passes issued.
• Assist Response team in discharging their responsibilities effectively by sharing relevant security information and monitoring their activities on assignment.
• Receive and process situation reports from Response and Airport Protocol teams.
• Make hourly radio calls to guards across IHS sites/ property to ascertain security situation.
• Monitor guard tour clocking machine.
• Monitor intrusion detection system