Officer - Customer Service

at  Adbri Cement

WHAT YOU WILL NEED TO SUCCEED

• Excellent communication and organisation skills
• Friendly, customer service-oriented disposition
• Previous experience working in the construction materials industry (preferred but not essential)
• Understanding of truck configurations, load mass, fatigue and CoR requirements (Highly Desirable)
• Ability to meet deadlines and work well under pressure
• Intermediate to advanced MS Office skills
• SAP knowledge (Highly Desirable)
• Flexibility to handle after hours requirements as listed above
• Ability to work autonomously

THE ROLE

An opportunity exists for an enthusiastic and hard-working person to join our close knit and welcoming Sales & Marketing team based in Birkenhead, South Australia.
To be successful in this role you will bring with you your “can do” attitude, allowing you to focus on building an exceptional customer service team, possess exceptional people management skills, be “hands on” when required and have a commitment to continuous improvement.
If you are process orientated or have experience in manufacturing and logistics this could be the opportunity for you. We will provide the successful candidate with specific and thorough product training to link your existing skills and knowledge to our industry. We will also invest in your development providing the opportunity to expand your experience if you demonstrate the desire and aspiration to grow with us.

RESPONSIBILITIES

• Ensure the accurate and timely delivery to customers, following departmental customer service procedures.
• Reconcile transactions from the weighbridge system to SAP daily.
• Monitor and advise bulk product allocations for the Angaston and Birkenhead sites to ensure the continued supply of product, communicating any concerns to the sales team
• Maintain the weighbridge database to ensure compliance with sales, accounts and CoR requirements
• Processing of packaged product orders and filling the packaged product position as required
• Communicate with transport companies to ensure that all drivers using the Weighbridge system are inducted and all vehicle details are accurate and up to date
• Follow up on transport related incidents
• As we are a 24/7 loading operation limited after hours on call requirements and alternate weekends