Officer Development Lead

at  Mitie

REF - 58925

Job Objectives and Responsibilities

• Effectively support and assist the SOM in managing the performance of a designated region, ensuring that all contracted and temporary hours are fulfilled by trained officers to the complete satisfaction of those stores/clients.
• Deputise for the SOM during times of absence and take full responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with key SLA’s/KPI’s.
• To maintain and promote the Mitie brand and reputation by providing an industry leading security provision.
• Maximise the efficiency of the deployment of officers utilising systems and technology to deliver intelligence led services based upon risk and data analysis.
• Contribute to the success of the Sainsbury’s contract through effective training and continuous on-going colleague coaching.
• Support the customer and be responsible for the timely completion of crime related reporting and any other crime related tasks/activities.

MAIN DUTIES

• To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:
• Delivery of Mitie company induction and comprehensive STARS training for all newly appointed security officers from induction to probation sign off
• Delivery of all corporate training documentation to the required standard for all officers within their identified area and subsequent distribution
• Implementation and follow up of officer personnel development plans where required
• Supports the effective delivery of the store detective programme by balancing resource to risk scheduling against store detective scheduling for their allocated area
• Supports the security officer population in the compliance of SMART usage
• Responsible to the SOM for officer standards as required by the business
• Responsible for the delivery of all focus topics and adhoc training as is identified by the business
• Deliver the ongoing support once trained to all officer to ensure learning is imbedded
• Delivery of performance management/PIP/development plans to officers where required for opportunities in relation to officer standards (uniform, time keeping, task completion etc)
• Integrated in to the Mitie duty manager roster
• Ensuring behaviours and situations that endanger the Health & Safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies
• Supports the SOM with the initial investigation for QHSE incidents where required
• Completes the full investigation and submission of QHSE incidents during times of SOM absence
• Responsible for their area of responsibility’s adherence to uniform standards as required by the contract
• Undertakes responsibilities of the SOM during times of absence
• Takes steps to maintain communication; recognise achievement and develop the Mitie community
• To undertake duties associated with void properties inclusive of site inspections and audits within a designated area

Personal Specification

• Excellent organisational and time management skills
• Confident and professional working approach and appearance
• Strong customer service, client focused attitude with the ability to build good working relationships
• Exceptional verbal and written communication skills
• Ability to work individually and as part of a team
• Resilient and tenacious with a ‘can do’ approach
• Flexible and adaptable
• Literate, numerate and IT skills to medium level user
• Be willing to work towards, if not already held, a management apprenticeship as is deemed appropriate for personnel development

Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Job Objectives and Responsibilities

• Effectively support and assist the SOM in managing the performance of a designated region, ensuring that all contracted and temporary hours are fulfilled by trained officers to the complete satisfaction of those stores/clients.
• Deputise for the SOM during times of absence and take full responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with key SLA’s/KPI’s.
• To maintain and promote the Mitie brand and reputation by providing an industry leading security provision.
• Maximise the efficiency of the deployment of officers utilising systems and technology to deliver intelligence led services based upon risk and data analysis.
• Contribute to the success of the Sainsbury’s contract through effective training and continuous on-going colleague coaching.
• Support the customer and be responsible for the timely completion of crime related reporting and any other crime related tasks/activities